---
title: "After AVS is enabled, How does it work with the Mobile app?"
slug: "after-avs-is-enabled-how-does-it-work-with-the-mobile-app"
updated: 2025-12-10T15:30:34Z
published: 2025-12-10T15:30:34Z
canonical: "support.kiosoft.com/after-avs-is-enabled-how-does-it-work-with-the-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kiosoft.com/llms.txt
> Use this file to discover all available pages before exploring further.

# After AVS is enabled, How does it work with the Mobile app?

**Summary**

After AVS is enabled, How does it work with the Mobile app?

---

**Environment**

CleanPay Mobile App

---

**Question**

After AVS is enabled, How does it work with the Mobile app?

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**Answer**

Address Verification Service (AVS) is a fraud-prevention service that verifies whether the billing address provided in a transaction matches the billing address on file with the card-issuing bank.

AVS can be enabled at different verification levels, such as matching the **numeric portion** of the street address, the **ZIP/postal code**, or requiring both to match before a transaction is approved.

Example Chart below for reference on possible scenarios with verification enabled for both street address and zip code match:

| Billing Address of Resident: |
| --- |
| 12345 South Street Ave Boynton Beach FL, 3324 |

| Example Situation | Address Entered by Resident on Mobile App | Result for Mobile Refill Attempted by Resident |
| --- | --- | --- |
| AVS Enabled with Payroc: **YES** AVS Enabled at location Level on Washboard: **YES** | ![Credit card form displaying fields for name, number, expiration date, and address.](https://cdn.document360.io/43d8b414-8496-484c-a971-494dc8473827/Images/Documentation/enabled at Payroc and Washboard.jpg?sv=2026-02-06&spr=https&st=2026-11-06T16%3A09%3A19Z&se=2026-11-06T17%3A09%3A19Z&sr=c&sp=r&sig=Ynss9yETArdcTP%2Brc%2Bq1fiZX%2BRdWMequnPuMCk2ciAA%3D) | **Refill should complete** **successfully****.** REASON: Street address numbers and zip code was entered correctly. |
| AVS Enabled with Payroc: **YES** AVS Enabled at location Level on Washboard: **YES** | ![Credit card form displaying fields for name, number, expiration, CVV, and address.](https://cdn.document360.io/43d8b414-8496-484c-a971-494dc8473827/Images/Documentation/Enable at payroc and avs long spelling.jpg?sv=2026-02-06&spr=https&st=2026-11-06T16%3A09%3A19Z&se=2026-11-06T17%3A09%3A19Z&sr=c&sp=r&sig=Ynss9yETArdcTP%2Brc%2Bq1fiZX%2BRdWMequnPuMCk2ciAA%3D) | **Refill will** **fail****.** REASON: Zip code was entered correctly, but the street address numbers contain a typo. |
| AVS Enabled with Payroc: **YES** AVS Enabled at location Level on Washboard: **NO** | ![Credit card form displaying name, number, expiration date, CVV, and captcha code.](https://cdn.document360.io/43d8b414-8496-484c-a971-494dc8473827/Images/Documentation/fail - avs.jpg?sv=2026-02-06&spr=https&st=2026-11-06T16%3A09%3A19Z&se=2026-11-06T17%3A09%3A19Z&sr=c&sp=r&sig=Ynss9yETArdcTP%2Brc%2Bq1fiZX%2BRdWMequnPuMCk2ciAA%3D) | **Refill will** **fail****.** REASON: Resident entered their credit card information correctly, but the mobile app did not prompt for the AVS information (street address and zip code). Since the payment processor is expecting AVS and it was not provided, transaction will fail. |
| AVS Enabled with Payroc: **YES** AVS Enabled at location Level on Washboard: **YES** | ![Credit card information form including name, number, expiration date, and address fields.](https://cdn.document360.io/43d8b414-8496-484c-a971-494dc8473827/Images/Documentation/successfull refill avs enabled.jpg?sv=2026-02-06&spr=https&st=2026-11-06T16%3A09%3A19Z&se=2026-11-06T17%3A09%3A19Z&sr=c&sp=r&sig=Ynss9yETArdcTP%2Brc%2Bq1fiZX%2BRdWMequnPuMCk2ciAA%3D) | **Refill should complete** **successfully.** REASON: Street address numbers & Zip code was entered correctly. The abbreviated street name of "S" instead of "South" will not stop the refill. |