--- title: "Basic Operations" slug: "basic-operations" updated: 2026-07-23T07:47:51Z published: 2026-07-23T07:47:51Z canonical: "support.kiosoft.com/basic-operations" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://support.kiosoft.com/llms.txt > Use this file to discover all available pages before exploring further. # Basic Operations ### 1.1.1. How to Adjust Tray Height | **Before Adjustment** - When tray height is changed, the corresponding height will need to be programmed on the backend system in next step. - The height of each floor starts from base of column to the last column bar and is in cm. (see Figure 1) (inch to cm conversion is: 1 in x 2.54 = cm) - Top two holes are not available to install a tray as the elevator unit on the top blocks a tray to be installed. (see Figure 2) ![clip_image002.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image002.png) ![clip_image003.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image003.png) **Figure 1** **Figure 2** ![clip_image004.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image004.jpg) ![clip_image005.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image005.jpg) 1) Unplug the connector from tray. **Each tray connector will have an identifying number that corresponds with tray.* 2) Lift and pull the tray to take it out from machine. ![clip_image006.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image006.jpg) ![clip_image007.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image007.jpg) ![clip_image008.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image008.jpg) 3) Unscrew the two bars, and adjust their height based on actual need. **Top two holes are not available.* 4) Fix two bars using original screws. ![clip_image009.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image009.jpg) ![clip_image010.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image010.jpg) 5) Install the tray back to machine in new height, ensuring the tray’s wheels position is locked won’t move. 6) Plug in the connector to tray. 7) Follow remote operation below to configure the height. ***Note: Manual operation in machine please refer to the video.*** **Step** **Operation** **Digital Display** **Description** 1 Press [OK] button, then press [FINISH] button ![clip_image011.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image011.png) ![clip_image012.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image012.png) Unlock VMC and enter menu setup mode 10:10 means the local time. 2 Use pin to stab [SALE MODE] 10 times ![clip_image013.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image013.png) Enter elevator setting. 3 Press [OK] button once ![clip_image014.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image014.png) Turn off elevator function. 4 Press [UP]/[DOWN] button ![clip_image015.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image015.png) Turn on elevator function. 5 Press [PARAM] button once ![clip_image016.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image016.png) ‘1’ – now on the 1st floor height setting state; the latter 3 digits indicate floor height. **The 1st floor is count from the top.* **The height of each floor starts from base of column, whose unit is nearly cm.* **Select the target layer/floor by pressing [PARAM] button.* 6 Press [OK] button once ![clip_image016.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image016.png) The 2nd digit flashes, now can set elevator height of the 1st floor hundreds digit. 7 Press [OK] button twice ![clip_image016.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image016.png) The 3rd digit flashes, now can set elevator height of the 1st floor tens digit. 8 Press [OK] 3 times ![clip_image016.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image016.png) The 4th digit flashes, now can set elevator height of the 1st floor units digit. 9 Press [OK] 4 times ![clip_image017.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image017.png) Digits are static, back to initial setting state 10 Press [PARAM] twice ![clip_image018.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image018.png) ‘2’ – now on the 2nd floor height setting state. 11 Press [PARAM] 3 times ![clip_image019.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image019.png) ‘3’ – now on the 3rd floor height setting state 12 Press [PARAM] button 4 times ![clip_image020.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image020.png) ‘4’ – now on the 4th floor height setting state 13 Press [PARAM] button 5 times ![clip_image021.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image021.png) ‘5’ – now on the 5th floor height setting state 14 Press [PARAM] button 6 times ![clip_image022.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image022.png) ‘6’ – now on the 6th floor height setting state. 15 Press [FINISH] button / Save the config, exit back to standby status. 16 No operation for 20s / Save the config, exit back to standby status. ***Note: Manual operation in remote, please refer to the video.*** ![clip_image023.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image023.jpg) ![clip_image024.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image024.jpg) 1) Pull and lift the tray to take it out from machine 2) Pinch and take out the divider between two slots ![clip_image025.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image025.jpg) ![clip_image026.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image026.jpg) 3) Push back the tray inside the machine 4) Follow remote operation below to combine the two slots ***Note: Manual operation in machine please refer to the video.*** **Step** **Operation** **Digital Display** **Description** 1 Press [OK] button, then press [FINISH] button ![clip_image011.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image011.png) ![clip_image027.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image027.png) Unlock VMC and enter menu setup mode 10:10 means the local time 2 Press [COLUMN] button once, then press [PARAM] button once ![clip_image028.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image028.png) Enter machine slot setting mode 3 Press [UP]/[DOWN] button ![clip_image029.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image029.png) Select a specific slot. (The first 2 digits mean the slot #, The latter 2 digits mean the remaining product qty in this slot) 4 Press [COLUMN] button 3 times ![clip_image030.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image030.png) To set the slot as single motor or dual motor mode. When ‘1’ flashes, it means slot #11 now in single motor mode. 5 Press [OK] button ![clip_image031.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image031.png) When ‘2’ flashes, it means slot #11 now in dual motor mode. *Note: to combine two slots together, keep the 1st slot as dual motor mode.* 6 Repeat Step 2 ~ 4 ![clip_image032.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image032.png) To set any other slot in single motor or dual motor mode as needed. 7 Press [FINISH] button / Exit [COLUMN] config state, back to standby state. 8 No operation for 20s / Exit [COLUMN] config state, back to standby state ***Note:*** ***1) Manual operation in remote, please refer to the video.*** ***2)*** ***It’s not necessary to set up the 2nd slot, because either single or dual motor is ok for it after slot combination.*** ![clip_image033.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image033.jpg) ![clip_image034.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image034.jpg) 1) Lift and pull the tray to take it out from machine 2) Pinch and take out the divider between two slots ![clip_image035.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image035.jpg) ![clip_image036.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image036.jpg) ![clip_image037.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image037.jpg) 3) Disconnect the machine cable from slot, pinch and take out the left/right spiral out 4) Take out the spiral from the round chunk, then assemble opposite direction spiral to the chunk. ![clip_image038.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image038.jpg) ![clip_image026.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image026.jpg) 5) Install the spiral back to slot, push back the tray inside the machine 6) Follow remote operation below to combine the two spiral slots ***Note:*** ***1) Manual operation in machine please refer to the video.*** ***3) For one tray, every two slots are default as a group when combining slots. The default groups can’t be changed. Eg. #1 #2 and #3 #4 can be combined but #2 #3, #4 #5 alike can’t be combined.*** **Step** **Operation** **Digital Display** **Description** 1 Press [OK] button, then press [FINISH] button ![clip_image011.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image011.png) ![clip_image027.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image027.png) Unlock VMC and enter menu setup mode 10:10 means the local time 2 Press [COLUMN] once, then press [PARAM] once ![clip_image028.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image028.png) Enter machine slot setting mode 3 Press [UP]/[DOWN] button ![clip_image029.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image029.png) Select a specific slot. (The first 2 digits mean the slot #, The latter 2 digits mean the remaining product qty in this slot) 4 Press [COLUMN] button 3 times ![clip_image030.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image030.png) To set the slot as single motor or dual motor mode. When ‘1’ flashes, it means slot #11 now in single motor mode. 5 Press [OK] button ![clip_image031.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image031.png) When ‘2’ flashes, it means slot #11 now in dual motor mode. *Note: to combine two slots together, keep the 1st slot as dual motor mode.* 6 Repeat step 2~4 ![clip_image032.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image032.png) To set any other slot in single motor or dual motor mode as needed. 7 Press [FINISH] button / Exit [COLUMN] config state, back to standby state. ***Note:*** ***1) Manual operation in remote, please refer to the video.*** ***2)*** ***It’s not necessary to set up the 2nd slot, because either single or dual motor is ok for it after slot combination.*** ![clip_image039.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image039.jpg) ![clip_image040.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image040.jpg) 1) Unplug the connector from tray 2) Lift and pull the tray to take it out from machine ![clip_image041.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image041.jpg) ![clip_image042.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image042.jpg) ![clip_image043.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image043.jpg) ![clip_image044.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image044.jpg) 3) Unplug the connector from slot, then unscrew the screw of the divider from the tray bottom 4) Adjust width between two dividers and fix the divider back to tray ![clip_image045.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image045.jpg) ![clip_image046.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image046.jpg) ![clip_image026.jpg](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image026.jpg) 5) Install push extension plate if needed 6) Follow remote operation below to enable/disable slot(s) ***Note:*** ***1) Manual operation in machine please refer to the video.*** ***2) When one divider is removed, its connector at the end of tray should be removed as well, and need to disable corresponding slot.*** **Step** **Operation** **Digital Display** **Description** 1 Press [OK] button, then press [FINISH] button ![clip_image011.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image011.png) ![clip_image012.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image012.png) Unlock VMC and enter menu setup mode 10:10 means the local time 2 Press [COLUMN] button once, then press [PARAM] button once ![clip_image028.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image028.png) Enter machine slot setting mode 3 Press [DOWN]/[UP] button ![clip_image047.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image047.png) ![clip_image048.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image048.png) Select a specific slot. (The first 2 digits mean the slot # range from 10 to 69; the latter 2 digits mean the product inventory left in this slot.) 4 Press [OK] button ![clip_image047.png](file:///C:/Users/songl/AppData/Local/Packages/oice_16_974fa576_32c1d314_b5a/AC/Temp/msohtmlclip1/01/clip_image047.png) The first 2 digits will change between flash and static status; flash means this slot is disabled, static means this slot is enabled. 5 Press [FINISH] button / Exit [COLUMN] config state, back to standby 6 No operation for 20s / Exit [COLUMN] config state, back to standby state ***Note: Manual operation in remote, please refer to the video.*** | | --- | | | | | | | | | | | --- | --- | | | | | | | | | | | | | | | | | | | | | | --- | --- | --- | --- | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | ### 1.1.2. How to Combine Two Belt Slots | | | | --- | --- | | | | | | | | | | | | | | | | --- | --- | --- | --- | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | ### 1.1.3. How to Combine Two Spiral Slots | | | | --- | --- | | | | | | | | | | | | | | | | | | | | | | --- | --- | --- | --- | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | ### 1.1.4. How to Adjust Push Slot Width | | | | --- | --- | | | | | | | | | | | | | | | | | | | | | | --- | --- | --- | --- | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |