Create CCM Profile for Tablet
Go to Server -> CCM -> Profile Builder to create the CCM profile for the tablet.
Click on the tab Universal -> Universal AVU to configure the profile from the following aspects: Location, Machine Profile, Audio Visual, Price and Configuration, Data and Processing, Payment Types and Methods.
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1. Location
Click on the tab Location to enter this section and define the parameters as needed. You can refer to table 1-1 for descriptions of the fields.
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Table 1-1
Field Name | Value Needed | Description |
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Location ID | Alpha-Numeric | To select a certain location that is created in Location Management->Create Location. |
Room# | Numeric | To enter the room number that is created in Location Management-Rooms. |
Site Code | Numeric | When a certain Location ID is selected, the corresponding Site Code will be automatically matched. |
2. Machine Profile
Click on the tab Machine Profile to enter this section and define the parameters relating to the machine. You can refer to table 1-2 for descriptions of the fields.
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Table 1-2
Field Name | Value Needed | Description |
|---|---|---|
AVU Type | Drop-down Choice (AVU Touch 21″/ AVU Touch 17″) | Defines the machine type for which you are creating the profile. |
Card Mode | Drop-down Choice (Value Card/Cloud-based Card/Value & Cloud Card) | Setting the card mode is mainly for the Ultra VXT to recognize & read the card when a user taps card on it. Default value is Value & Cloud Card. |
Machine Number | Numeric | Range limit is between 1-255. This information can be used for cash collection. |
Machine ID | Text | Range limit is within 20 characters. It cannot be empty. This information can be used for cash collection. |
3. Audio Visual
Click on the tab Audio Visual to enter this section and define the parameters as needed. You can refer to table 1-3 for descriptions of the fields.
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Default background and vendor logoTable 1-3
Field Name | Value Needed | Description |
|---|---|---|
Background Image | Upload image | Users can upload a background image for the kiosk tablet to display. Image standard for VC Touch 21: Image standard 1920 x 1080 px; Image Format: .jpg or .png; Image Orientation: Horizontal; Image Size: Less than 500 KB. Image standard for VC Touch 17: Image standard 1280 x 1024 px; Image Format: .jpg or .png; Image Orientation: Horizontal Image; Size: Less than 500 KB. |
Vendor Logo | Upload image | Users can upload a vendor logo for the tablet to display at the top-left corner. Image standard 400 x 100 px; Image Format: .jpg or .png; Image Orientation: Horizontal Image; Size: Less than 500 KB. . |
4. Price and Configuration
In this section, you will perform price-related configurations from four aspects: Basic Configuration, Price Configuration, Cash Configuration and Dispenser Configuration. You may define the parameters based on your practice, referring to the explanations in the tables as needed.
Click on the Price and Configuration tab to enter this section.
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4.1 Basic Config
Click on the Basic Config tab to define the basic settings relating to price configuration. You can refer to table 1-4 for description of the fields.
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Table 1-4
Field Name | Value Needed | Description |
|---|---|---|
Display Timeout (s) | Numeric | Defines the time length to display a specific page when there’s no operation performed. The screen display will return to the Idle Screen after the timeout defined herein. Default value is 60 seconds. Don't make the value bigger than 60. |
Cash Timeout (s) | Numeric | Defines the time length allowed for users to insert each cash. It will return to the page of payment options if no bill is inserted within the time defined. Default value is 60 seconds. |
Service Call | Numeric | Defines the help desk phone number displayed on the idle screen. Default value is set as 123-456-7890. |
Email Receipt | Drop-down Choice (Enabled/Disabled) | Defines whether users can receive a receipt of payment details after buying card(s) or adding funds on VC Touch. |
4.2 Price Config
Click on the tab Price Config to enter this section and define the parameters relating to amount display for refilling and pricing. Please see table 1-5 for description of the fields.
When a Loyalty Program is enabled for the location, the amount related options defined in the Program will prevail over the display options defined herein.
The value defined herein must be a full dollar amount as being the integer multiple of 100 cents. 50 cents or its odd multiples are not supported otherwise it will lead to failure of cash collection.
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Display for Credits Mode
Display for Value ModeTable 1-5
Field Name | Value Needed | Description |
Amount 1/2/3/4/5/6 (cent) | Numeric | Defines the refill amount options displayed on the screen when adding funds. Default values are set as 500, 1000, 1500, 2000, 2500 and 3000. Unit is cent. |
Amount 1/2/3/4/5/6 (credit) | Numeric | Defines the equivalent number of credits for the corresponding refill amount. 10 cents equal to 1 credit by default. |
Card Price | Numeric | Defines the cost per card charged by users and can be set as 0. Default value is set as 100. Unit is cent. |
Max Card Balance | Numeric | Defines the maximum value stored on each value/cloud-based card. A message “Card Balance Can Not Exceed $ amount defined” will prompt when the card balance exceeds the defined amount during refill. Default value is set as 9999. |
4.3 Cash Config
Click on the tab Cash Config to define related fields. Please see table 1-6 for description of the parameters.
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Table 1-6
Field Name | Value Needed | Description |
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Max Cash Collect Qty | Numeric | Defines the maximum quantity of the notes (bills) that the bill acceptor can store. If the notes in the bill acceptor already reaches the Max quantity, when a user tries to insert another note, the bill acceptor will reject and return it to user. Meanwhile, the tablet will send the vendor (as defined in Vendor Portal/Settings/Help Desk Information) a reminder email for cash collection. Default value is set as 25. |
Cash Collect Threshold (cent) | Numeric | Defines the amount that will trigger the tablet to send a reminder email of collecting the cash to the vendor email (as defined in Vendor Portal/Settings/Help Desk Information). Default value is set as 5000 and unit is cent. |
Supported Cash Type ($) | Numeric |
Denomination $2 is not supported presently. |
Defines the denominations that the bill acceptor can accept. Use “,” when listing multiple denominations.4.4 Dispenser Config
Click on the tab Dispenser Config to define the parameters relating to the dispenser used. You can refer to table 1-7 for descriptions of the fields as needed.
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Table 1-7
Field Name | Value Needed | Description |
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Card Counter | Numeric | The maximum capacity of one card dispenser. The capacity range is 0~350. Default value is set as 350. |
Low Card Level | Numeric | When the value of Card Counter deducting the cumulative dispensed card quantity reaches Low Card Level value defined herein, a notification will be sent to vendor’s help desk email account. |
Dispenser Type | Drop-down Choice (Single/Dual) | Defines the quantity of the card dispenser(s) equipped for the Kiosk. |
Combine Buy & Add | Drop-down Choice (Enabled/Disabled) | Defines whether to combine the process of buying the card and adding value into one step load. If it is enabled, after the user selects the card quantity to buy, the process will go to the adding value section directly before dispensing the card. Otherwise, the kiosk will only charge the user for the card-cost defined and dispense an empty card. Default value is set as enabled. |
Buy/Add Multiple Cards | Drop-down Choice (Enabled/Disabled) | Defines whether to allow users to purchase multiple cards at a time. Default is set as enabled. |
Buy/Add Max Card Qty | Numeric | Defines the maximum card quantity that users can purchase at a time. It will be greyed out if the Buy/Add Multiple Cards is set as disabled. |
5. Data and Processing
Click on the tab “Data and Processing” to define data-related parameters. You can refer to table 1-8 for description of the fields.
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Table 1-8
Field Name | Value Needed | Description |
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Data Upload Time | Drop-down Choice | Defines the time for the tablet to upload transaction-related data and download the updated VC Touch software (if any) on a daily basis. |
Data Upload | Drop-down Choice (Enabled/Disabled) | Determines whether to upload transaction-related data to the server. |
Server Upload Port | Numeric | It is used to define the upload port. |
QR Code Support | Drop-down Choice (Enabled/Disabled) | Determine whether to support QR code transaction. The default value is Disabled. |
6. Payment Types and Methods
Click on the tab Payment Types and Methods to define payment options supported. Tick the checkbox behind the payment option to enable it and the checkbox will turn into the color blue. Ticking it again will disable the payment option selected.
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7. Save the Profile
1) After all parameters are configured, click the drop-down menu of “Profile” and then select “Save Profile.”
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2) Two text boxes will allow you to enter information for the Profile. Custom text is a searchable field for the profile. The Description text is for making relevant notes.
It is best practice to use a standard naming convention in the custom text field to help you quickly find the correct profile.
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3) Save the profile by clicking “Save.” A message for saved profile will pop up on the page.
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If an AVU Touch profile has been established for a location in Value Mode, and you want to switch the location to Credits Mode, the corresponding AVU Touch profile needs to be created from the beginning instead of modifying the existing one and saving it as new for the Value Mode. Otherwise, system errors may occur.
Similarly, you cannot edit one AVU Touch profile created for a location in Value Mode and then save it for another location in Credits Mode.
In conclusion, when it involves a location mode change, the profile for the VC Touch Tablet needs to be created completely from step 1 in this chapter rather than loading an existing one and modifying it.