---
title: "How to Resolve [Card Balance Get Failed] Issue"
slug: "how-to-resolve-card-balance-get-failed-issue"
updated: 2025-11-20T02:22:51Z
published: 2025-04-14T06:43:32Z
canonical: "support.kiosoft.com/how-to-resolve-card-balance-get-failed-issue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kiosoft.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Resolve [Card Balance Get Failed] Issue

## Overview

This instruction outlines the steps to resolve a specific connectivity issue encountered on the VXT when using cloud cards. This issue arises when the network cable connecting the modem to the exchanger is disconnected or loosened.

## Issue

When the network cable connecting the modem to the exchanger is unplugged or inadvertently disturbed, tapping a cloud card on the VXT results in a "Card Balance Get Failed" message.

![](https://cdn.document360.io/43d8b414-8496-484c-a971-494dc8473827/Images/Documentation/Weixin Image_20250410133054.jpg?sv=2026-02-06&spr=https&st=2026-10-30T14%3A39%3A07Z&se=2026-10-30T15%3A39%3A07Z&sr=c&sp=r&sig=%2BOVadDaSSMZ5jutzv2qPkyWb4Jo9ml0Q3stqA5tXJV4%3D)

## Solution

1) Check the Connection: Ensure that the network cable connecting the modem to the exchanger is securely connected.

2) Wait for Reconnection: Allow some time for the connection to be re-established.

3) Verify Wi-Fi Icon: Once the scrolling bar at the bottom of the VXT displays the Wi-Fi icon, it indicates that VXT is reconnected to the network.

4) Retry Cloud Card: Tap the cloud card again on the VXT. The normal interface should now appear, indicating card balance.

![](https://cdn.document360.io/43d8b414-8496-484c-a971-494dc8473827/Images/Documentation/Weixin Image_20250410133128.jpg?sv=2026-02-06&spr=https&st=2026-10-30T14%3A39%3A07Z&se=2026-10-30T15%3A39%3A07Z&sr=c&sp=r&sig=%2BOVadDaSSMZ5jutzv2qPkyWb4Jo9ml0Q3stqA5tXJV4%3D)

By following these steps, you can effectively resolve the connectivity issue and ensure the VXT functions properly with the cloud card.