How to check revenue data?
The revenue data can be seen in the KioCafe Management System (Vendor Portal):
Order List
‘KioCafe Management System’ → ‘Order Management’ → ‘Order List’
Card payment transactions
‘KioCafe Management System’ → ‘Order Management’ → ‘Card Payment Transactions’
Mobile app wallet refill transactions (if there is mobile app)
‘KioCafe Management System’ → ‘Order Management’ → ‘App Wallet Refill Transactions’
Reports
‘KioCafe Management System’ → ‘Order Management’ → ‘Financial Reports’
How does the refund work?
For card payment method, when the product making is failed, the system will refund to customer’s card automatically & immediately.
If the to-be-refunded queue has multiple orders, only the newest one can get automatic refund, the rest orders need to do manual refund.
For free coupon, when the product making is failed, the coupon will be available to use again.
How to check refunds?
The transaction can be checked in the vendor portal.
‘KioCafe Management System’ → ‘Order Management’ → ‘Reversal Management’
The refund transaction can be checked in the payment terminal vendor portal as well.
Complaint/feedback
1. Leave the phone number or email address of the support team on site to facilitate consumers' contact.
2. If there is mobile app (if there is), the customer can submit the ticket as follow setps:
Issue with an order
‘Mobile app’ → ‘Help’ → ‘Select an order’ → ‘Upload the picture’ → ‘Choose the category’ → ‘Select the issue’ → ‘Submit’
