Machine (TSD36 Compact) Troubleshooting

Electrical Error
Fault	Possible Causes	Approach
No power to the machine	The power switch is not turned on.	Turn on the machine’s power switch.
	The fuse has burned out	Check for short circuits in the machine, and replace the fuse with one of the same specifications.
	The leakage protection switch trips.	Ensure there are no leaks in the machine, then press the reset button on the plug (with leakage protection). If reset button doesn’t work, replace the plug.
	The power plug wire is damaged	Contact a professional to replace the power plug.
	110V power is not connected	Inspect the power supply lines to ensure the 110V power supply is properly connected.
Not connected to the Internet	No signal	Power off and restart the machine
		Ensure the antenna is installed correctly and the extension cable is intact.
		Confirm that the antenna is positioned on top of the machine.
		Try replacing the SIM card with one from a different operator.
		Move the machine to a different location; there may be no network signal in the current area.
	Excessive traffic or downtime	Recharge the SIM card associated with the device.
	Locked SIM Card	Contact support to unlock the SIM card. Note that the SIM card can only be bound to the specified machine. Using it in another device may result in it being locked.
Lighting strip does not work	The lighting strip is not turned on.	Turn on the lighting strip.
	There is a loose contact in the lighting strip.	Check the sockets of the lighting strip and re-plug the sockets
	The light strip is damaged.	Contact after-sales support to replace the lighting strip.

Slot Error
Fault	Possible Causes	Approach
Spiral only rotates half-circle	Slot mode is set to "Locker"	Need to change to "Spring"
	Maybe the switch power supply damaged	Replace the switch power supply
	Voltage is low	Check whether the output voltage of the switching power supply reaches 24V.
The spiral rotates in the opposite direction	Motor cable plug on the wrong port	Replace the motor cable plug on the back of the gearbox
The spiral rotates in the opposite direction	Spiral direction does not match	Replace the spiral of another direction
Single invalid slot (slot disappears in system)	The cable is disconnected or has poor contact	Unplug and plug back in the gearbox (slot motor) cable, communication cable, and main board slot cable
	The gearbox (motor) is damaged	Replace the gearbox (motor)
	Mainboard or slot driving board is damaged	Replace the mainboard or slot driving board
A whole row/column invalid (row/column disappears in system)	Poor contact of the main board slot cable	Unplug and plug back in the main board slot cable
	The slot tray and gearbox cable are loose and damaged	Unplug and plug back in the cable Replace the slot connection cable
	Mainboard or slot driving board is damaged	Replace the mainboard or slot driving board
Unable to select slot	Slot failure has not been resolved.	Clear any failures or blockages in the cargo lane.
Delivery failure	The cloud background is inconsistent with the product code set in the machine.	Ensure that the cloud background and the machine's product encoding settings are aligned, or enable background synchronization.
	The product size does not match the slot.	Replace the items with products that fit the slot, or adjust the slot to accommodate the size of the products.
	The slot capacity setting is incorrect.	Clear any failures in the slot and reset it to the correct capacity.

Ultra VQ-M Troubleshooting

Error Code List I
Error Code	Description	Solution to try
ER21	Sync parameter to solo failed	Retry setup, if the problem persists RMA reader.
ER22	NMS Update failed	Check network settings, and retry NMS if needed.
ER23	Connect to NMS Server failed	Check network settings, and retry NMS if needed.
ER24	Download Configure file from the NMS Server failed	Check network settings, and retry NMS if needed.
ER25	Upload Configure file to NMS Server failed	Check network settings, and retry NMS if needed.
ER26	Upload saved log file to NMS Server failed	Check network settings, and retry NMS if needed.
ER27	Connect to TTI server fail	Retry the technician card, if the problem persists contact support.
ER28	Read Mr. Card error	Retry MSR magnetic swipe.
ER29	Verify CVC of MSR card error	Retry MSR magnetic swipe.
ER30	Verify uvid of MSR card error	Retry technician card, if the problem persists contact support.
ER31	The vendor ID of tech card error	Retry the technician card, if the problem persists contact support.
ER32	The vendor ID of tech card error	Retry the chip card, or try another card.
ER33	The swiped card is not tech card error	Retry the technician card, if the problem persists contact support.
ER34	Solo no communication with laundry machine	Retry setup, if the problem persists RMA reader.
ER35	Ultra one no communication with solo	Retry setup, if the problem persists RMA reader.
ER36	Auth POS fail	Check network connectivity verify Ultra POS parameters are correct, and retry authentication in Ultra functions using KLM, or via technician card. If problem persists contact support.
ER37	Laundry machine is busy now	Check status of the target machine.
ER38	Completion error	Check network connectivity, and verify correct master and backup units for Ultra segment are running.
ER39	Completion get parameter failed	Check network connectivity, and verify correct master and backup units for Ultra segment are running.
ER40	Completion set parameter failed	Check network connectivity, and verify correct master and backup units for Ultra segment are running.
ER41	Completion set information failed	Check network connectivity, and verify correct master and backup units for Ultra segment are running.
ER42	Completion failed	Check network connectivity, and verify correct master and backup units for Ultra segment are running.
ER43	Completion gets origin number fail	Check network connectivity, and verify correct master and backup units for Ultra segment are running.
ER44	Completion gets balance fail	Check network connectivity, and verify correct master and backup units for Ultra segment are running.
ER45	Completion updates balance fail	Check network connectivity, and verify correct master and backup units for Ultra segment are running.
ER46	Payment error 1	Check network connectivity
ER47	Payment error 2	Check network connectivity
ER48	Payment error 3	Check network connectivity
ER49	Payment error 4	Check network connectivity
ER50	Verify the mac value of the message failed	Check network connectivity, and verify correct master and backup units for the Ultra segment are running. Validate Ultra is in the correct segment.
ER51	MSR Card - offline no connectivity error	Check network connectivity.
ER52	Offline lost connectivity error	Check network connectivity.
ER53	Offline transactions do not support	Check network connectivity.
ER54	Offline transactions do not support chip card	Check network connectivity.
ER55	Cycle Changed, start machine failed	Users cannot change the cycle selection, or start the transaction again with proper cycle selection.
ER56	PIN pad not running	Retry setup, if the problem persists RMA reader.
ER57	Maytag machine response the Vend Price is 0.	Retry transaction.
ER92	WRONG SITE CODE	The site code in the card does not match the reader
ER99	BALANCE OVERFLOW	The balance exceeds the maximum value

Error Code List II
Error Code	Description	Solution to try
OFFLINE NOT SUPPORTED FOR CONTACTLESS	Offline mode doesn't support contactless card	Try an MSR card or call for service
PLEASE CALL FOR SERVICE	Offline mode doesn't support chip card	Try an MSR card or call for service
Batch Nearly Full	Reader saved 498 transaction records which don't complete successfully	Waiting for daily settlement or doing manually settlement
Batch Full	Reader saved 500 transaction records which didn't complete successfully, can't do a new transaction	Waiting for daily settlement or doing manual settlement

Cloud Card Related Error Code
Error Code	Description	Solution to try
ANF	Account not found	Bind the card to the account
E001	Get price failed	1. Check if the cloud card is bound to the account 2. Check if the account is registered
E002	Deduct money failed	1. Check if the cloud card is bound to the account 2. Check the third-party response log
E007	Network is unavailable	Use KioSoft modem
E008	CJSON Parse (WB returns error text)	Close the cloud flare filter on OM
E010	Get Random Key failed	Restart the terminals at different times
E013	No Kiosoft modem	Use KioSoft modem
E014	No Modem	Use KioSoft modem
E015	Account is disabled	Go to server->Vendor Portal->Location Management to enable the account
E016	Other errors	/
E017	BALANCE IS NEGATIVE	Add funds to the account

Appendix 4 - Troubleshooting Guide