Machine (TSD36 Compact) Troubleshooting
Electrical Error | ||
Fault | Possible Causes | Approach |
| Turn on the machine’s power switch. | |
| Check for short circuits in the machine, and replace the fuse with one of the same specifications. | |
| Ensure there are no leaks in the machine, then press the reset button on the plug (with leakage protection). If reset button doesn’t work, replace the plug. | |
| Contact a professional to replace the power plug. | |
| Inspect the power supply lines to ensure the 110V power supply is properly connected. | |
| Power off and restart the machine | |
Ensure the antenna is installed correctly and the extension cable is intact. | ||
Confirm that the antenna is positioned on top of the machine. | ||
Try replacing the SIM card with one from a different operator. | ||
Move the machine to a different location; there may be no network signal in the current area. | ||
| Recharge the SIM card associated with the device. | |
| Contact support to unlock the SIM card. Note that the SIM card can only be bound to the specified machine. Using it in another device may result in it being locked. | |
| Turn on the lighting strip. | |
| Check the sockets of the lighting strip and re-plug the sockets | |
| Contact after-sales support to replace the lighting strip. | |
Slot Error | ||
Fault | Possible Causes | Approach |
Spiral only rotates half-circle |
| Need to change to "Spring" |
| Replace the switch power supply | |
| Check whether the output voltage of the switching power supply reaches 24V. | |
The spiral rotates in the opposite direction |
| Replace the motor cable plug on the back of the gearbox |
| Replace the spiral of another direction | |
Single invalid slot (slot disappears in system) |
| Unplug and plug back in the gearbox (slot motor) cable, communication cable, and main board slot cable |
| Replace the gearbox (motor) | |
| Replace the mainboard or slot driving board | |
A whole row/column invalid (row/column disappears in system) |
| Unplug and plug back in the main board slot cable |
| Unplug and plug back in the cable Replace the slot connection cable | |
| Replace the mainboard or slot driving board | |
Unable to select slot |
| Clear any failures or blockages in the cargo lane. |
Delivery failure |
| Ensure that the cloud background and the machine's product encoding settings are aligned, or enable background synchronization. |
| Replace the items with products that fit the slot, or adjust the slot to accommodate the size of the products. | |
| Clear any failures in the slot and reset it to the correct capacity. | |
Ultra VQ-M Troubleshooting
Error Code | Description | Solution to try |
ER21 | Sync parameter to solo failed | Retry setup, if the problem persists RMA reader. |
ER22 | NMS Update failed | Check network settings, and retry NMS if needed. |
ER23 | Connect to NMS Server failed | Check network settings, and retry NMS if needed. |
ER24 | Download Configure file from the NMS Server failed | Check network settings, and retry NMS if needed. |
ER25 | Upload Configure file to NMS Server failed | Check network settings, and retry NMS if needed. |
ER26 | Upload saved log file to NMS Server failed | Check network settings, and retry NMS if needed. |
ER27 | Connect to TTI server fail | Retry the technician card, if the problem persists contact support. |
ER28 | Read Mr. Card error | Retry MSR magnetic swipe. |
ER29 | Verify CVC of MSR card error | Retry MSR magnetic swipe. |
ER30 | Verify uvid of MSR card error | Retry technician card, if the problem persists contact support. |
ER31 | The vendor ID of tech card error | Retry the technician card, if the problem persists contact support. |
ER32 | The vendor ID of tech card error | Retry the chip card, or try another card. |
ER33 | The swiped card is not tech card error | Retry the technician card, if the problem persists contact support. |
ER34 | Solo no communication with laundry machine | Retry setup, if the problem persists RMA reader. |
ER35 | Ultra one no communication with solo | Retry setup, if the problem persists RMA reader. |
ER36 | Auth POS fail | Check network connectivity verify Ultra POS parameters are correct, and retry authentication in Ultra functions using KLM, or via technician card. If problem persists contact support. |
ER37 | Laundry machine is busy now | Check status of the target machine. |
ER38 | Completion error | Check network connectivity, and verify correct master and backup units for Ultra segment are running. |
ER39 | Completion get parameter failed | Check network connectivity, and verify correct master and backup units for Ultra segment are running. |
ER40 | Completion set parameter failed | Check network connectivity, and verify correct master and backup units for Ultra segment are running. |
ER41 | Completion set information failed | Check network connectivity, and verify correct master and backup units for Ultra segment are running. |
ER42 | Completion failed | Check network connectivity, and verify correct master and backup units for Ultra segment are running. |
ER43 | Completion gets origin number fail | Check network connectivity, and verify correct master and backup units for Ultra segment are running. |
ER44 | Completion gets balance fail | Check network connectivity, and verify correct master and backup units for Ultra segment are running. |
ER45 | Completion updates balance fail | Check network connectivity, and verify correct master and backup units for Ultra segment are running. |
ER46 | Payment error 1 | Check network connectivity |
ER47 | Payment error 2 | Check network connectivity |
ER48 | Payment error 3 | Check network connectivity |
ER49 | Payment error 4 | Check network connectivity |
ER50 | Verify the mac value of the message failed | Check network connectivity, and verify correct master and backup units for the Ultra segment are running. Validate Ultra is in the correct segment. |
ER51 | MSR Card - offline no connectivity error | Check network connectivity. |
ER52 | Offline lost connectivity error | Check network connectivity. |
ER53 | Offline transactions do not support | Check network connectivity. |
ER54 | Offline transactions do not support chip card | Check network connectivity. |
ER55 | Cycle Changed, start machine failed | Users cannot change the cycle selection, or start the transaction again with proper cycle selection. |
ER56 | PIN pad not running | Retry setup, if the problem persists RMA reader. |
ER57 | Maytag machine response the Vend Price is 0. | Retry transaction. |
ER92 | WRONG SITE CODE | The site code in the card does not match the reader |
ER99 | BALANCE OVERFLOW | The balance exceeds the maximum value |
Error Code List II | ||
Error Code | Description | Solution to try |
OFFLINE NOT SUPPORTED FOR CONTACTLESS | Offline mode doesn't support contactless card | Try an MSR card or call for service |
PLEASE CALL FOR SERVICE | Offline mode doesn't support chip card | Try an MSR card or call for service |
Batch Nearly Full | Reader saved 498 transaction records which don't complete successfully | Waiting for daily settlement or doing manually settlement |
Batch Full | Reader saved 500 transaction records which didn't complete successfully, can't do a new transaction | Waiting for daily settlement or doing manual settlement |
Cloud Card Related Error Code | ||
Error Code | Description | Solution to try |
ANF | Account not found | Bind the card to the account |
E001 | Get price failed | 1. Check if the cloud card is bound to the account 2. Check if the account is registered |
E002 | Deduct money failed | 1. Check if the cloud card is bound to the account 2. Check the third-party response log |
E007 | Network is unavailable | Use KioSoft modem |
E008 | CJSON Parse (WB returns error text) | Close the cloud flare filter on OM |
E010 | Get Random Key failed | Restart the terminals at different times |
E013 | No Kiosoft modem | Use KioSoft modem |
E014 | No Modem | Use KioSoft modem |
E015 | Account is disabled | Go to server->Vendor Portal->Location Management to enable the account |
E016 | Other errors | / |
E017 | BALANCE IS NEGATIVE | Add funds to the account |