Fault Diagnosis

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Query Fault

  • Display the latest 20 errors.

  • Click the “clear error” button to clear the errors.

  • Upload the log to server for technical support.

Machine Parameters

In this section, you can view the basic information, operation data and parameters of the machine.

Machine number, screen type, SN number, App version, firmware version, server type, and storage usage ratio, etc.

Network Testing

This section is to test the network connection.

Click “Start Testing” to test the network connection, each round testing will last around 30s, and overall network status info will be displayed after detection.

Note: when the machine is offline, it won’t prompt any info in the page after detection.