Issue
Ir302 Cellular Modem Troubleshooting
Environment
Inhand Ir302 Cellular Modem
1) Confirm the modem’s physical connections are secure, reseat the connections if needed. If you make any changes to the antenna connection, please power cycle the modem.
The Wi-Fi antenna is connected to the Wi-Fi connection on the modem, shown above on the right side of the modem.
The 4G antenna is connected to the Cellular1 connection on the modem, shown below on the left side of the modem.
Please connect the power cable last. Power is connected to the DC 9-36V connection, closer to the Wi-fi antenna.
If you are hardwiring a KioSoft Reader (VXT/VQ-M) or a Kiosoft Kiosk (VC Series or AVU Touch) to receive internet from the cellular Ir302 modem, please connect the ethernet cable in the LAN2 port. If there is a data flowing, the port's lights (yellow & green) will be flashing.
2) Allow the cellular modem to establish internet connection by waiting a full minute.
3) Confirm the current modem status by using the LED lights:
Ideally, all of the modem’s lights should be solid, with only the Wi-Fi light flashing consistently. You can refer to the chart below for reference.
Ir302 Modem LED Indicator Chart |
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4) Unplug the modem from power and confirm the SIM card is located in the correct position on the SIM card tray, see image below for visual reference.
CAUTION: Do not press the ‘Reset’ button. This will erase the modem configuration settings specific to KioSoft equipment.
5) If the modem is being used with KioSoft readers, you can use the “Get Reader” command in the KLM app under the Service menu.
This command provides valuable insight into the reader’s current status, including its internet connectivity, the Wi-Fi network it is attempting to connect to, and the Wi-Fi signal strength.
Example of Get Reader Info | Network Related Fields on Get Reader Info |
|---|---|
| Device IP: The IP address assigned to the device when it is connected to the modem. SSID: The Wi-Fi name to which the reader is programmed to connect. Device Status: Connection status to internet.
Wi-Fi Signal Level: The strength of the Wi-Fi signal from the reader to the modem. Ranges from 0 to 100, where 100 indicates no connection to the modem. |
6) Call into the KioSoft Support line for further assistance. A KioSoft Support team agent can confirm SIM to make sure it is active.
Phone Toll Free: 1-888-KIOSOFT (546-7638)
Phone Local: 561-810-5936
email: support@kiosoft.com