Refund Request
If the machine fails to start after successful payment, you can request a refund to either the mobile account or the credit card.
1. Tap the “Sandwich” menu at the top-left corner of the Homepage to display the navigation bar. | 2. Tap the “Refund Request” option on the navigation menu. | 3. Select the refund path (switch the refund path by sliding the blue button from “To Mobile” to “To Credit Card”), input the refund amount, select the refund reason and the machine number, and enter the description (enter as much as possible), then click the “Submit” button. |
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4. Click the “Confirm” button to submit the request. | 5. Click the “OK” button on the following prompt that will pop up if the request is submitted successfully. | 6. You will be automatically redirected to the “Refund History” page as below. |
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Refund History
If you submit a refund request, you can access the “Refund History” to check the request status.
| The refund status might be as follows: Submitted -> Processed -> Declined by Admin/Declined/Success If the refund request is declined by the bank, there will be a red button "Declined" at the end of the history. Tap the "i" button, and the details of the decline reason will be displayed. |
