Fault | Possible causes | Approach |
|---|---|---|
The machine has no power. | The power switch is not turned on | Turn on the machine power switch. |
The fuse burned out | Check the machine to make sure the machine is not short-circuited and replace the fuse of same specifications. | |
The leakage protection switch is off | Check the machine to ensure that no leakage occurs and turn on the leakage protection switch. | |
The power plug cable is damaged | Reach out to professionals to replace power cable | |
110V power is not connected | Check power supply lines to make 110V power supply properly connected | |
Not connected to the Internet | No Signal | 1. Power off and restart the machine. 2. Check if the antenna connection is installed correctly and the antenna extension cable is intact. 3. Make sure the antenna is placed on top of the machine. 4. Replace the flow card of different operators (not support the TELECOM for the time being). 5. Change the position of the machine (maybe no network signal in that area). |
Excessive data flow or downtime of card | Recharge the data fee. | |
Data card locked | Contact the card issuer to unlock, the data card can only be bound to the specified machine, otherwise the card may be locked | |
Lighting/LED strip does not work | Lighting strip not turned on | Enable the lighting/LED strip feature |
Loose contact of lighting strip | Check the sockets of the lighting strip and re-plug the sockets | |
The light strip is damaged | Contact with after-sales, change the lighting strip | |
Unable to choose product from screen | Slot failure not cleared up | Check slot error then clear slot failures |
No inventory in the slot | Load goods in the slot, set slot inventory equal to actual qty | |
The cloud back end is inconsistent with the product code set in the machine. | Match the cloud back end and the machine's product encoding settings or enable background synchronization | |
Dispensing failure | Product size does not match the slot | Replacement of goods matching the slot or adjustment of the slot to the appropriate size of the goods |
slot capacity setting error | Clear the slot failures and reset the correct slot capacity |
Fault | Possible Causes | Approach |
|---|---|---|
Not accept coins | The power supply of the coin system is abnormal | 1. Check whether the MDB line is in good contact; 2. Check whether there is DC24V access to coin changer and bill validator. |
Software disabled | 1. The enables of coin type is not on, turn on the corresponding enables; 2. The enables of bill type is not on, turn on the corresponding enables; | |
Be subjected to high frequency interference | Remove high frequency interference (e.g. antenna, etc.). | |
Installation of coin system is abnormal | 1. The coin changer is not hanging correctly, reinstall the coin changer; 2. The coin return button of the coin changer can not be pressed, which leads to no recovery. Correct the coin return press plate to ensure that the coin return button can recover normally. | |
Dirty coin passage | Clean the passage of the coin system. | |
No coin recycle can be detected | If the trouble can not be eliminated by reinstall the coin recycle, please return the machine to the factory for repair. | |
Do not accept large nomination notes | 1. Set the limit value of put-in amount too low, reset the limit of put in amount; 2. Set the acceptable coin value is too high, the user may empty the coin exchange area after purchasing the goods, resulting in the follow up users can not get the change. | |
Failure of bill jammed | Clear up the jammed bill. | |
Abnormal power supply | 1. Check whether the MDB line is in good contact; 2. Check whether the coin system has DC24V access. | |
No change | Software disabled | 1. The coin change switch is not turned on. 2. Bill temporary storage switch is not on. |
There's no money in the coin recycle | Prefill coins. | |
No change due to the low exchange setting is wrong | When the value of put-in bill is too large, the setting of no change low value limit is too low, it is necessary to reset no change low value limit and supplement coins in the coin recycle. | |
No change for bills | Empty the bill change area and refill the coins. | |
The coin changer has a problem of bill jam (the indicator light on the coin returning slot flashes) | 1. Check whether coins are erected in the coin recycle, and if they are erected, reload the coins. 2. Check whether the surface of the coin is deformed or attached with foreign matter, change the coins or remove foreign matter; 3. Check whether the coin recycle is detached. If it is detached, please reinstall the coin recycle. 4. Check that whether the coin return claw is damaged or not. If it is damaged, please return to the factory for repair. 5. The base of the coin changer is not in place. Re-install the coin changer base. | |
(continued) | 1. Check whether the MDB line is in good contact; | |
(continued) | 2. Check whether the coin system has DC24V access. | |
(continued) | 3. Check whether the coin recycle is detached. If it is detached, please reinstall the coin recycle. |