Common Problems

Possible Reasons

Solutions

KioSoft POS

Device is not responding

• Cable disconnected

• Power off

• Check cable connection

• Check power

• Use KLM to get reader info to get version number, status

• Use KLM to perform Factory Reset to retry installation

Screen is black

• No power

• Not turned on

• Check power

• Open the Switch of KioSoft POS

Failed to register/top off but other functions work well.

• The SRC and injected Key don’t belong to the same vendor.

• Reinject Key with the correct Key card

Sync Server Failed on Initialization Screen

• Time zone not set

• Server Url configuration

• Check Time zone for location

• Check Url configuration

Cash Drawer

Can't open cash drawer

• Locked

• Jammed

• Check cable connection

• Check power

Printer

Printed receipts are blank

• Roll is upside down

• Wrong type of paper

• Make sure the paper roll is correctly positioned

• Check paper type

Scale

The scale disconnected.

• The connection type is not assisted with the communication protocol.

• The scale is not open.

• Open the Scale

• Reconnect the scale according to the user manual

The reading weight is incorrect.

• In Tare mode.

• Or other errors.

• Press Zero button

• Press Tare button

• Restart the scale