Common errors | Reasons | Clear the errors |
Not receiving cash | Payment devices not electrified | 1. Check if the MDB connection is good |
2. Check if the power supply of the BV/CC is good(24V) | ||
Communication error 003 | 1. Check the communication mode of the BV, keep the red button at the head pressed for 5 seconds, and let your hand go when the light is on. | |
2. Check if the MDB connection is good | ||
3. Check if the MDB communication of the motherboard is good. | ||
Disabled by the software | Enable all denominations in “Function settings”, set 1 for all the 16 numbers. | |
High frequency interferes | Remove the interfering objects | |
Coin changer not correctly installed | 1. The coin changer is not properly hung to the machine. | |
2. The refunding button is not pressed by the metal plate or it is not at its original position. | ||
The entering channel is dirty | Clean the entering channels of the BV and the CC. | |
Can’t find this tube | If the error is still there after re-installing the coin tubes, return the coin changer to the supplier for repair. | |
The denomination is too large | 1. Enable all denominations in Function settings. | |
2. The value of the coin is too large; all coins are given as change and there are not coins in the tubes for future using. | ||
Cash gets stuck | Money is deformed, dirty of damaged. | |
Not giving change | Communication error | 1. Check if the MDB cable connection is good. |
2. Check the power supply to the CC and BV is good(24V) | ||
Communication error 003 | 1. Check if the MDB cable connection is good. | |
2. Check if the motherboard MDB communication is good. | ||
No coins/notes left | Pre-load the money. | |
CBA 11 bill changer error or notes get stuck | Keep the red button at head pressed for 4 seconds, when the light of the note entrance gets on, keep pressing it until the light goes off, let your hand go and the bill acceptor will clear the notes. | |
Coins get stuck in the coin changer | 1. Check if any of the tubes has standing coins. | |
2. Check if the surface of the coin is dirty and clean ， | ||
3. Check if the coin tubes fall off and install back. | ||
4. Check if the refunding claw is damaged and return to the factory for repair. | ||
5. Re-install the base, if you don’t know how to do that, return it to the factory. | ||
Machine is not powered on | Power switch not on | Turn on the power switch. |
Fuse burned | Check the reasons and replace the fuse, if there is short circuit please ask an electrician for help. | |
No input from the power supply | Check the power supply line. | |
Can’t connect to the internet | Traffic beyond limitation | Re-activate the card |
SIM card out of service | Top-up | |
Card is locked | One card cannot be used on more than 1 machines, otherwise it will get locked. | |
No signal | 1. Reboot the machine | |
2. Put the antenna at the top of the machine when it is fully installed. | ||
3. Replace the card with cards from other operators. | ||
4. Replace the antenna with a high gain antenna | ||
5. Replace the 3G or 4G modules. | ||
LED lights not on | LED light connection is not good. | Check if the connector is good, disconnected it and re-connect. |
Lights damaged | Replace the LED lights. | |
Can’t select a product | Slot error not cleared | Click “Query errors” in the menu to find the error and then clear the error. |
Dispensing | The product codes are different. | Synchronize the information from the back-end system. |
The products are too small. | Replace the products or replace the spirals. | |
Slot capacity not correctly set. | Re-set the slot capacities after clearing the error. |
KioVend TF45E2 User Manual, V1.0.1 / 2025-10-20 Copyright ®2025 KioSoft Technologies
Chapter 5 – Troubleshooting Guide