1. If a card is moved from Location 1 to Location 2, will it be recycled or be issued to start a machine?
The card will not be recycled.
If Location 1 and Location 2 belong to the same vendor and are in the same mode (Value/Credits), the card can be issued and used to start the machines at Location 2, and all the transactions will be shown at Location 2.
If Location 1 and Location 2 belong to the same vendor and are in different modes (e.g., Location 1 is in Value mode, Location 2 is in Credits mode), the card can be issued and added credits. Still, it will not start the machines at Location 2. The reason is that the card was registered in Location 1, resulting in it being in Value mode, and then the reader blocks the transactions with a different mode.
2. What should I do if the VC Touch app is deleted by coincidence?
Please refer to the Emergency Repair document via the link: AVU Touch Kiosk Emergency Repair Instruction.pdf.
3. Known Issues
a. $20 is wrongly validated as $10 when a user adds values on the kiosk.
Please be well noted that this is an event that rarely happens, and we will develop an MDB solution to this issue in the future.
b. If the Bill Acceptor light is going off in about 1 or 2 seconds and the customer inserts a bill into the Bill Acceptor at this time, the bill will be taken in but not validated, so it will be dispensed out if the next transaction is cash transaction.