Kiosk Features for Customer

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1. Buy A Card

Please follow the steps below to buy a refilled card.

1) Tap on the “BUY CARD” button on the idle screen.

2) Tap to select the number of cards that you’d like to purchase.

The card price is displayed at the top-right corner.

3) Select the refill value that you’d like to add to each card.

4) Tap to select the desired payment option.

5) Tap your credit/debit card to the reader or insert cash into the flashing bill acceptor.

6) Take the card dispensed from the card dispenser.

7) The card balance will be displayed on the screen after the card is taken.

8) If the kiosk recycles cards consecutively more than five and the idle screen keeps loading, the system will prompt an error message.

2. Add Value to Card

Please follow the steps below to add value to cards.

1) Tap the “ADD VALUE TO CARD” button on the screen.

2) Place and hold the card to the reader as instructed on the screen.

3) Tap the corresponding option on the screen to select the value to refill the card.

4) Select the payment method desired.

5) Tap your credit card to the reader or insert cash into the flashing bill acceptor.

6) Successful payment is displayed on the screen indicating the card balance as well.

7) If the transaction failed and is refunded, the screen will prompt a message to display the reversal amount. 

Note:  

For the USA version, it supports partial reversal. When a refund occurs, it will proceed the reversal for the failed part.

For the Canada version, since Everlink doesn't support partial reversal, no matter what reversal amount we request, it will proceed the reversal for the whole batch transaction, which is the reversal amount to be displayed on the AVU Touch screen. 

For example, you are going to buy a card and add values to the card, the card is dispensed while it fails to add values to the card, then the charge for buying card and adding values will be wholly refunded. 

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3. Check Balance

There are two ways to check the card balance, i.e., via the tablet or the Ultra VXT reader. Please follow the steps below to check the balance.

3.1 Check Balance on Tablet

1) Tap to select the “CHECK BALANCE” option on the tablet screen.

2) Place and hold the card to the reader as instructed on the screen.

3) The card balance is displayed on the screen.

4) You can tap “YES” to add value to the card following the procedure in Section “Add Value to Card, ” or tap “NO” to exit the page.

3.2 Check Balance on Ultra VXT Reader

1) Tap your card onto the reader and remove it after a beep sound.

2) Card balance will be displayed on the reader screen.

Tap “OK” to exit the current page.

4. Network Error

If the Ethernet connection is down and the network is also unavailable, the tablet will prompt “Network error, please try again” when clicking the Buy Card button, Add Value to Card button, or Check Balances button.