Room View

Vendor can remotely control kiosks on Room View of KioCentral.

1. Machine Details

Please follow the steps below to view machine details.

1. Log in to the KioCentral, and click Locations.

2. Select the location you want to view, and tap the “View” button.

3. Click the “Rooms” button, and the rooms will be displayed below. Select the room you want to view and tap the “View” button.

4. Scroll down to the “Kiosk” section. The details of the kiosks in the Room will be displayed in the Room View.

2. Log Uploading Control

In the case that the bug analysis is difficult to perform due to the lack of logs, the log uploading function is developed to record and upload the details of Kiosk Logs.

2.1 Remote Log Uploading

In the Room view for Kiosks, you can enable/disable the Logs button.

If you enable the Logs button, VC Touch will upload logs to the TMS Server at the time configured in the CCM profile.

If you disable the Logs button, VC Touch will upload the local logs to the TMS server immediately, then always record and locally save the latest three days of logs.

2.2 Manual Log Uploading

You can also enable the log uploading button on local VC Kiosks, please refer to the following steps.

1. Tap the PayRange sign five times consecutively to enter the admin page.	2. Tap the SCOREBOARD or WASHBOARD sign five times consecutively to enable/disable the Log Uploading button.

The button enabled.	The button disabled.

3. Remote Profile Upgrade

With regards to the steps to perform Profile Upgrade on Kiosks, please refer to Section “Kiosk Features for Vendor: 2. Profile Upgrade”.

Besides, you can also perform Remote Profile Upgrade in Room View on the Washboard.

1. Click Update Profile on the top left corner of the Room View page.

2. Select Profile from the drop-down list then click the Submit Kiosk Update button, the kiosk will perform profile update immediately if the tablet is in idle screen.

If the tablet is not in idle screen, one minute after it turns back to idle screen, the kiosk will perform profile update.

3. If you select Edit Current Profile, you will be directed to CCM to modify the information of the current profile.

4. Remote Reboot

To save the costs and time for dispatching a technician to the site for necessary operations, operators can send a “Remote Reboot” command to the Kiosk on Room View. The detailed steps are as below.

Click “Remote Command” on the top left corner of the Room View page.

Select “Reboot Kiosk” from the drop-down list of “Actions”.

And set a Command Time which follows the server time to schedule the remote command. Pick a date on the calendar then choose a specific time on the page followed. You can schedule a remote command to maximum 1 month later. Or you can click the “Today” button to issue the command immediately after all steps are completed.
Note: If you select Today to issue an immediate remote command, you’ll need to finish the remaining steps within 1 minute otherwise it will fail and prompt the message “Issue Command Time cannot be earlier than the current time.”
If needed, leave a note in the Comment field which will be displayed on the Activity Detail page of Activity Audit Log. This field is not mandatory.

Select the device(s) to issue the command.
You can use the search bar to input the keyword supported including machine #, SN, and Machine ID / Name to search for the desired device, or look through the list to tick the checkbox(es) of the desired device(s).
The checkbox in the list heading can be used to select all devices.

Click the “Submit” button to send out the command. If both the kiosk and the VXT are on idle screen, the kiosk will reboot after receiving the command.

Remote Control for Vendor