Station 2.0 Troubleshooting Guide

Cases

Possible Causes

Possible Solutions

Kiosk stops service.

All menu products are unavailable coz of a device error (level 1 error).

[remote operation] Check the “Kiosk Stopped Service.” email/KCM app push notification, it shows the device error(s).

All menu products are unavailable coz of consumables lacking.

[remote operation] Check the “Kiosk Stopped Service.” email/KCM app push notification, it shows the lacked consumable(s).

Some module firmware version number is below the minimum allowed version.

[remote operation] Upgrade the module firmware in KCM app.

Module communication failure.

Heartbeat stops as remote detection.

[on-site operation] Hard reboot.

Device is powered off.

[on-site operation] Hard reboot.

Wrong cable connection.

[on-site operation]

Make sure 485 cable connection is in correct order.

Missing/Wrong "device address number" in the kiosk package settings in CCM.

[remote operation]

Correct the configuration: Kiosk profile => "Package" tab => "Device Address" of device.

Failed firmware upgrade.

Step 1 [on-site operation] Hard reboot.

Step 2 [on-site operation] Firmware install.

Eversys espresso machine product making failure coz “Milk temperature too high.”

Temperature of the milk in the fridge too high (warmer than during the calibration).

Step 1 [on-site operation] Check if the last cleaning was okay (Everclean). If not, perform a cleaning with Everclean.

Step 2 [on-site operation] Check the nozzle after milk pump for clogging.

Step 3 [on-site operation] Check the milk suction tube or replace this.

Step 4 [on-site operation] Check the pump and valve block for clogging.

BROOD SLM Cold Brew_There is too much nitro

The calibration knob is not set correctly.

Follow steps in to decrease the level of infusion outlined in section“Nitrogen Calibration”