Station 3.0 Troubleshooting Guide

Case

Possible Cause

Possible Solution

Kiosk stops service.

All menu products are unavailable coz of a device error (level 1 error).

[remote operation] Check the “Kiosk Stopped Service.” email/KCM app push notification, it shows the device error(s).

All menu products are unavailable coz of consumables lacking.

[remote operation] Check the “Kiosk Stopped Service.” email/KCM app push notification, it shows the lacked consumable(s).

All menu products are unavailable coz the keyID is not configured in the server.

[remote operation] Set the same price in the server an the coffee machine.

[onsite operation] Tap “Validate Menu“ on the Android tablet control box to check if still any mismatch there.

All menu products are unavailable coz of the price mismatch between coffee machine and server.

[remote operation] Set the same price in the server an the coffee machine.

[onsite operation] Tap “Validate Menu“ on the Android tablet control box to check if still any mismatch there.

Module communication failure.

Heartbeat stops as remote detection.

[on-site operation] Hard reboot.

Device is powered off.

[on-site operation] Hard reboot.

Wrong cable connection.

[on-site operation]

Make sure 485 cable connection is in correct order.

Missing/Wrong "device address number" in the kiosk package settings in CCM.

[remote operation]

Correct the configuration: Kiosk profile => "Package" tab => "Device Address" of device.

Failed firmware upgrade.

Step 1 [on-site operation] Hard reboot.

Step 2 [on-site operation] Firmware install.