The location admin(s) or vendor admin(s) from the amusement market can define the ticket-to-currency rate to keep track of how much value is being given away through tickets, which will greatly enhance the financial insights of the transactions report. You can follow the instructions below to preset the conversion rate in General Settings and check the new columns that support the ticket transaction data. The transaction data of the new ticket-related columns will be updated every 6 hours (server time).
1. Configure Tickets-to-Value Conversion Rate in General Settings
First, you should go to the Vendor Portal → Settings → General Settings and locate a section named “Tickets to Value Conversion Rate” where you can enter an exact ticket-to-value rate (the default conversion rate is $0.01, namely one ticket equals to $0.01). Click on “Save Changes.”
a. The value should be between 0 and 10, with up to 2 decimal places. Numeric values only.
b. The rate shall follow the currency symbol configured in Universal Server → Company Management.
c. The rate value will be used to calculate the “Total Ticket Value” in the ticket column of transaction reports.
d. The changes of the ticket payout conversion will be followed by the historical ticket value.
2. Check Tickets-related Enhancements in Transactions Reports
With the conversion rate configured in General Settings, you can navigate to the transaction reports where some ticket-payout-related columns have been added in the summary reports of all locations and the detailed reports of a particular location, which helps you to acquire the ticket dispensing performance of each game and location. Please see the screenshots below that include the new columns added in Transactions Reports to support this feature.
New columns added to show issued tickets:
Locations Transactions Report
A Location’s Summary Transactions Report
A Location’s Payment Types Transactions Report
New Columns | Descriptions |
|---|---|
E-tickets Issued | The tickets issued with the ticket emulator/simulator or game rewards. |
Paper Tickets Issued | The tickets issued with the paper ticket dispenser. |
Avg. Tickets/Play | The value of Avg. Tickets/Play can be calculated as: Avg. Tickets per Play = (E-Tickets Issued + paper tickets / Total Game Card Transactions on Machines) Value in decimal mode is supported. |
Ticket Value | The Ticket Value can be calculated as: Ticket Value = Number of E-Tickets * Dollar Conversion Rate |
% Ticket Payout | The % Ticket Payout can be calculated as:
[where “Total Game Revenue” comes from the game cards revenue amounts (= Total Game Card Transactions on game machines * price of each transaction).]
Note: for credit mode locations, you can use the exchange rate configured via Location Management → Edit/View Location → Options → Exchange Rate, in which you can specify the amounts along with their corresponding credits (Please see the screenshot below)  Location Management → Locations → Options to configure the exchange rate of credits |
Improvement: ticket conversion to dollars:
The new highlights of reports will be the conversion of credits into currency to enable operators to quickly capture the ticket dispensing performance of each game machine under the managed location(s). The improved columns include:
Transaction Summary Report → under “Account Usage”: the credits will be converted into dollars and shown under the credits total. The values in dollars will follow the conversion rate configured at the location settings.
Location Summary Report → “Game Card Credits" column: the credits will be shown in dollars in the brackets underneath the credits amount, which will follow the conversion rate configured at location settings.
Location-Level Summary Report → “Account Usage”: all credits will be added with the values in dollars inside the brackets by following the conversion rate set at location settings.
Location-Level Detail Report → “Game Card”, “Machine Totals” and “Bonus”: the “Credits” under Game Card and “Credit” under Machine Totals columns will be added with the value in dollars by following the conversion rate configured at location settings.
Email Report
The reports will be sent via email at 7 am (server timezone). You may contact the support team to define the exact time for receiving the reports through email. Please find the email sample below:
Configure email address of the recipient: navigate to vendor portal → Reports → Report Scheduler and click on “Add New” to configure the report name, frequency (daily/weekly/bi-weekly/monthly), start/end date, recipient email address etc. Please refer to Vendor Portal - Report Scheduler for more instructions.
Configure recipient email in Report Scheduler
