Check e-Ticket balance on Server
Each time the game says how many e-tickets you won, the Gameboard will count them and send them to the reader, and the reader will send them to the server.
You can check the e-ticket balance by logging in to Scoreboard Vendor Portal -> Customers, filtering the customer data by searching the Game Card number, and checking the balance on “Tickets.”
Use e-Tickets for Redemption
Each time you win e-tickets, the e-tickets will be added to your game card account.
For example, if you have 100 tickets, and you win another 550 tickets on other games, the total amount in your game card should be 650 tickets.
When your tickets are accumulated to a certain amount, you can redeem prizes at the prize station. If you want a teddy bear that costs 500 tickets, and you choose to get it, you will have 150 tickets left on your game card account.
Please note that the ticket balance in your game card account is different from the value balance that is used to start a game.
Check Ticket Payouts in Location Performance Report
You can navigate to the transactions reports where some ticket-payouts-related columns have been added in the summary reports of all locations and the detailed reports of a particular location, which helps you to acquire the ticket dispensing performance of each game and location. Please see the screenshots below that include the new columns added in Transactions Reports to support this feature.
Locations Transactions Report
A Location’s Summary Transactions Report
A Location’s Payment Types Transactions Report
The descriptions of the ticket-payouts-related columns can be found in the table as below:
Columns | Descriptions |
|---|---|
E-tickets Issued | The tickets issued with the ticket emulator/simulator or game rewards. |
Paper Tickets Issued | The tickets issued with the paper ticket dispenser. |
Avg. Tickets/Play | The value of Avg. Tickets/Play can be calculated as: Avg. Tickets per Play = (E-Tickets Issued / Total Game Card Transactions on Machines) |
Ticket Value | The Ticket Value can be calculated as: Ticket Value = Number of E-Tickets * Dollar Conversion Rate |
% Ticket Payout | The % Ticket Payout can be calculated as: % Ticket Payout = [Ticket Value / Total Game Revenue] * 100%, where “Total Game Revenue” comes from the game cards revenue amounts (= Total Game Card Transactions on game machines * price of each transaction). Note: for credit mode locations, you can use the exchange rate configured via Location Management → Edit/View Location → Options → Exchange Rate in which you can specify the amounts along with their corresponding credits (Please see the screenshot below)  Location Management → Locations → Options to configure the exchange rate of credits |