This article lists common reader error codes users may encounter and provides solutions for reference.
Error Code | Description | Solution |
|---|---|---|
ACCOUNT NOT FOUND | Failed to find the account | Bind the card to the account. You can follow one of the two ways to fix the issue: 1) The Vendor admin can go to the vendor portal → User Management. Locate the customer info and click on “Edit.” Then enter the laundry card number # and click to save changes. 2) The customer can open the CleanPay Mobile app and navigate to Account → Update Laundry Card. Enter the LC number and CVC (can be found on the backside of the card). |
E001 (GET BALANCE ERROR) | Failed to get the balance | 1. Check if the Cloud Card is bound to the account 2. Check if the account is registered |
E007 (NETWORK ERROR) | Network Error | Use KioSoft modem or check the network |
E008 (CJSON PARSE FAILED) | Failed to parse the server response data | Need to fix the data responded from the server. Please contact the support team to fix the issue. |
E010 (GET KEY FAILED) | Failed to get key | Use KioSoft modem |
E012 (REVERSAL FAILED) | Failed to refund | Check internet |
E017 (BALANCE IS NEGATIVE) | No sufficient balance | Balance is insufficient. Please change to a new card. |
ER37 (MACHINE BUSY/PLEASE TRY AGAIN/LATER) | The transaction proceeds despite the machine disallowing the transaction | Re-conduct the transaction when the machine is in idle mode. |
ER31 (WRONG VENDOR ID) | Mismatched Vendor ID | Please contact the support team. |
ER34 (COMMUNICATION ERROR WITH MACHINE) | Communication with the machine failed | Please check the wiring connection and configuration. |
ER 46 (PAYMENT ERROR 1 OR MULTIPLE MASTER/BACK UP) | Devices connected to the modem are not in sync. A reader is programmed to a different room number on the washboard. | 1. Confirm what room the reader is programmed with the "Get Reader Info" and compare it to other readers in the room. If any errors, update the profile with correct data and factory reset & reprogram. 2. Confirm only 1 master and 1 backup (and correct location) by checking for labels on the reader on the top left corner of the display. 3. After fixing, please reboot the modem. |
ER92 (INCORRECT SITE CODE) | Site code error | Please change to another card. |