This article lists common reader error codes users may encounter and provides solutions for reference.
Error Code | Description | Solution |
|---|---|---|
ACCOUNT NOT FOUND | Failed to find the account | Bind the card to the account. You can follow one of the two ways to fix the issue: 1) The Vendor admin can go to vendor portal -> User Management. Locate the customer info and click on “Edit.” Then enter the laundry card number # and click to save changes. 2) The customer can open the CleanPay Mobile app and navigate to Account -> Update Laundry Card. Enter the LC number and CVC (can be found at the backside of the card). |
E001 (GET BALANCE ERROR) | Failed to get the balance | 1. Check if the Cloud Card is bound to the account 2. Check if the account is registered |
E007 (NETWORK ERROR) | Network Error | Use KioSoft modem or check network |
E008 (CJSON PARSE FAILED) | Failed to parse the server response data | Need to fix the data responded from the server. Please contact KioSoft team for fixing the issue. |
E010 (GET KEY FAILED) | Failed to get key | Use KioSoft modem |
E012 (REVERSAL FAILED) | Failed to refund | Check internet |
E017 (BALANCE IS NEGATIVE) | No sufficient balance | Balance is insufficient. Please change a new card. |
ER37 (MACHINE BUSY/PLEASE TRY AGAIN/LATER) | Transaction proceeds despite machine disallowed the transaction | Re-conduct the transaction when the machine is in idle mode. |
ER31 (WRONG VENDOR ID) | Mismatched Vendor ID | Please contact KioSoft support team. |
ER34 (COMMUNICATION ERROR WITH MACHINE) | Communication with machine failed | Please check the wiring connection and configuration. |
ER92 (INCORRECT SITE CODE) | Site code error | Please change another card. |