5. Error Code List

Error Code

Description

Solution

0

The incorrect connection to the card dispenser leads to abnormal communication.

• Check the connection to the card dispenser

1

Channel Choking

• Check if there is a card blocking the card dispensing channel.

2

The recycle tray is full

• Check if the recycle tray is full

5

5/5

• A card stuck in the card dispensing channel.

• The MIFARE module is broken.

• Check the card dispensing channel.

• Replace the card dispenser.

Error Code 5 means that only one card dispenser has the problem.

Error Code 5/5 means that both card dispensers have the problem. Card is stuck in the card dispensing channel or the MIFARE module is broken. The solutions are to check the card dispensing channel or replace the card dispenser.

7

7/7

No card in the card dispenser

• Check if there are cards in the card dispensers

Error Code 7 means that the kiosk is only configured with one card dispenser.

Error Code 7/7 means that the kiosk is configured with two card dispensers.

10

Pre-issued card not ready

• Power off the card dispenser and then restart it

• If it still doesn’t work, then change to another card dispenser

11

Admin key error

Reinject key

12

Read card failed

• Cards will be taken back by the dispenser and recycled.

• Check the network

• Nothing needs to be done.

13

Write card failed

• Cards will be taken back by the dispenser and recycled.

• Nothing needs to be done.

14

Dispensed card not taken by user

• Cards will be taken back by the dispenser and recycled.

• Nothing needs to be done.

15

Cash not enough

Insert more cash.

Error Code

Description

Solution

001

The Vendor ID does not match

• Enter the correct SRC

• Inject the correct vendor key

002

The Vendor ID is returned as blank.

Check if the address on the Booking Zone order site is the same as the address configured in Location Management. Because the server doesn't support getting location info using address 2.

003

• The Booking Zone data is abnormal

• The tablet is in Value mode, while the QR code is in Credit mode.

• The tablet is in Credit mode, while the QR code is in Value mode.

• Contact Booking Zone for further help

• Shift the tablet to the same mode as the QR code.

1

Injection Key failed

Admin key injection page: key injection failed

Re-inject key

2

Wrong SRC

Admin login page: entered the wrong SRC

Re-enter SRC

3

Please Injection Key

Global: No Admin key

Inject key

4

Please Select Profile to Setup

Global: didn't setup with profile

Setup AVU with profile

5

Reset Card Count failed Please try again.

Admin Page: Reset card count failed

Retry to reset card count

6

Server Exception

Please try again later

Global: ask API failed

Try later

7

Network Exception

Please check your settings or try again later

Global: network error

Try later

8

Sign in Failed

Incorrect Email Address or Password

Admin login page: Account or password is wrong

Enter the correct account and PSW

9

Sign in Failed

Email Address cannot be empty!

Admin login page: Account input is empty

Enter the correct account and PSW

10

Sign in Failed

Password cannot be empty!

Admin login page: Password input is empty

Enter the correct account and PSW

11

Setup failed

Please try again later!

Admin setup page: Setup profile failed

Try to re-setup later

12

The balance after recharging is greater than the maximum

Select amount page: The selected amount exceeds the maximum card limit

Re-select refill amount

13

IOException

Abnormal connection of the cash box

Check the connection of the bill acceptor

14

STACKER_FULL

Bill acceptor is full

Proceed with cash collection

15

OUT_OF_SERVICE

Bill acceptor out of service

Re-connect the bill acceptor/or take out the cash in the bill acceptor, then retry

16

Timeout.

Ultra VXT Communication timeout

Re-connect the cable of VXT, then retry

17

The trans is canceled by user.

Ultra VXT New sale is canceled by the user (only abnormal situations will occur)

Retry later

18

Sale trans declined

Ultra VXT New sale is rejected

Retry later

19

Reversal trans declined

Ultra VXT reversal is rejected

Call service for reversal

20

Sale busy.

Ultra VXT transaction busy (abnormal)

Retry later

21

Cancel Sale Request rejected after reading customer’s card info.

Ultra VXT has read the credit card information, and the cancel transaction requests are rejected

User doesn't need any operation; the tablet will proceed reversal later automatically

22

DO POS active failed

Ultra VXT POS startup failed

Retry later

23

Sale failed

Ultra VXT New sale transaction failed

Retry later

24

Card Not Supported.

Ultra VXT read an unsupported card type

Change to another valid card

25

Failed to read card: Failure.

Ultra VXT read card failed

Retry later

26

Failed to read card: Timeout.

Ultra VXT read card timeout

Retry later

27

Read D62 card failed!

Ultra VXT read D62 card failed

Check the D62 card

28

Read F62 card failed!

Ultra VXT read F62 card failed

Check the F62 card

29

Admin Key Error

Please inject the correct key.

Tablet has admin/control card (MIFARE) and read the key, but VXT is missing these keys.

Re-inject correct key

30

Please select the number of cards

Select card count page: user doesn't select the card amount

Select card amount

31

The balance has reached the maximum

The card has reached the maximum limit and cannot be recharged again

Select the amount whose sum with the existing balance will not exceed the maximum value and won't exceed the maximum balance of the card.

32

Read M1 Card Failed!

Please try again.

Ultra VXT read M1 card failed

Try again

33

Different modes, please use the correct card

The location mode is mismatched. (Value or Credit modes under location option)

Use the correct card mode under this location's machine.

Note: To change the location mode, please go to Washboard Vendor Portal -> Location Management -> Mobile App Options -> Location Mode.

34

Terminal error.

Ultra VXT is not ready now, please wait and try again...

The customer adds values or checks balance on the Kiosk when Ultra VXT is not ready under the following conditions:

You can follow the steps below to remove the error:

1. Power on VC Touch-->VC Tablet and VXT will auto-rebooting-->VC Tablet finished the rebooting earlier than VXT--> Someone click the Add Value to Cards or Check Balance button on the VC Tablet

1. Wait about 1min until VXT comes back to idle, then try again.

2. Ultra VXT is in a busy status, such as doing the NMS or auto-rebooting.

2. Wait about 1min until VXT comes back to idle, then try again.

3. LRC verification failed occasionally when Add funds to card or Check Balance on the VC Touch Software before version 1.7.0.0.

3. Upgrade AVU Touch Software to a version higher than 1.7.0.0.

4. VXT returns the status error due to Timeout, disconnected serial port, etc.

4. Check the VXT serial port connections.

35

Terminal error.

Ultra VXT does not have admin keys.

Tablet has admin/control card (MIFARE) write and read key, but VXT is missing these keys.

Inject key for VXT

36

Card dispenser error!

Please call service: ${phone_number}

Abnormal card issuer status (blocked card, empty card, full recycling bin, communication timeout, etc.)

Vendor needs to check the card dispensed, refill the card, clean the recycle bin, check the connections, check if there is a blockage

37

No public key, please check network and try again.

no public key

Check the network, and try later

38

PAYMENT FAILURE

Cash payment is not supported for the selected amount.
Please choose another payment method.

The bill acceptor does not support the selected amount (in cases of less than $1)

Select another amount

39

Reset Card Count successfully!

Admin Page: Click the reset card count button

Click the reset card count button

40

There is No New Sale Transaction Processing.

Ultra VXT: Report is requested but no new sale transactions.

Retry later

41

The last New Sale Transaction didn’t get a response, should get the last new transaction response first.

Ultra VXT: Didn’t get the last new sales report.

Retry later

42

Amount was accepted but transaction failed to complete. Failed to process $xx.xx.
Please Call Service 000-000-0000 for refund.

Buy and add value with cash payment-> The money was accepted by the VC bill acceptor, but only a partial amount was processed.

For example, buy 2 cards and add value to the cards, only 1 card is dispensed.

Refund the failed amount shown on the error screen to customers. That amount should be in the bill acceptor box since AVU accepted the money.

43

Failed to add funds to the card. Reversing the pending amount to the original payment card used.

CR add funds failed. Reversal is processed.

Reversal is processed, user can try again after some time.

44

Failed to add funds to card. Please call service 000-000-0000 for refund.

Add funds failed. Bill acceptor has accepted the cash but cannot return it to the user.

Refund the whole amount to the user since the amount is already inserted into the bill acceptor box.

45

Reversal Declined. Please Call Service 000-000-0000 for refund.

CR refund failed

Call service

46

FAILED TO DISPENSE CARD

Buy card with CR, no card dispensed

Retry later

47

Failed to dispense card(s) or add funds.

Then the screen displays “Amount was accepted but transaction failed to complete. Failed to process $xx.xx. Please Call Service 000-000-0000 for refund.”

Buy and add card with cash payment -> amount is accepted by bill acceptor, but the transaction completely failed.

For example, buy 2 cards and add value to the cards, but no card is dispensed.

Manually refund the amount to the customer considering the amount inserted by them is already in the bill acceptor box.

48

CASH ACCEPTOR IS FULL PLEASE CALL SERVICE 000-000-0000

The bill acceptor is full when making transactions with cash

Call service

49

Network error, please try again.

The network connection failed after clicking the “Buy Card” button or selecting the payment method.

Check the network connection and try again.

50

Terminal Error

The trans communication error.

The laundry card might be bound with a mobile account and then unbound.

Change to another laundry card.

51

Automatic key injection after profile upgrade:

Key injection failed.

• The VXT version is too old.

• Network issue

• The VXT is not powered on.

• Upgrade the VXT patch to 2038 and the VXT version to 1300.847.015.012.

• Check the network issue.

• Power on the VXT.

No.

Error Code

Description

1

0xFF

Operation completed successfully

2

0x01

Invalid length. Response packages have head only.

3

0x02

The trans is cancelled by user

4

0x03

The trans communication errors

5

0x04

Transaction errcode batchfull

6

0x05

Transaction errcode batchemp

7

0x06

Invalid LRC.

8

0x20

Sale trans declined

9

0x21

Sale trans partial approve

10

0x30

Reversal trans declined

11

0x31

Init mode; doesn’t allow DO sale or reversal. Response packages have head only.

12

0x32

Read card timeout. Response packages have head only.

13

0x33

Read card failed. Response packages have head only.

14

0x34

Command error.

15

0x35

Sale busy.

16

0x36

Cancel Sale Request rejected after reading customer’s card info.

17

0x37

The first byte is not 0x02

18

0x42

DO POS active failed

19

0x43

Sale failed

20

0x44

Set Device Information Failed

21

0x45

Set network mode failed

22

0x46

Invalid Parameter

23

0x48

There is No New Sale Transaction Processing.

24

0x49

New Sale Transaction is processing now.

25

0x4A

The last New Sale Transaction didn’t get a response, should get the last new transaction response first.

26

0x4B

Card Not Supported.

27

0x4D

Unsupported payment method:

For example, when a certain payment method of bank card, value card, mobile or coin is not enabled, the user who uses this payment method will reply to this error code

28

0x51~0x60

Detailed code for “Failed to Read Card”

FAULTURE 0x51

TIMEOUT     0x52

CARD_BLOCKED 0x53

APP_BLOCKED 0x54

APP_NOT_FOUND 0x55

NOT_ACCEPTED 0x56

Other: Reserved

29

0x61

The terminal is reading the card:

1. The Customer App cannot cancel the “Read Card Data” command.

2. When the terminal receives the “Read Card Data” command again, it responds with the code to the Customer App.

30

0x62

User cancels the “Read Card Data” command.

Because the customer App cancels this command, “Read Card Data” automatically exits.

31

0x63

“Read Card Data” command timeout.

The “Read Card Data” command automatically exits because 60 seconds timed out.

32

0x64

If the Customer app sends “PreAuth Completion Request,” but the Payment App (VXT) does not find this record number, it responds with the code to the Customer App.  The customer app doesn't need to send this record number again, it will always be wrong.

33

0x65

If the “Completion Amount” field in the PreAuth Completion Request is larger than the “Amount” field in the PreAuth Transaction Request, the Payment App (VXT) will return this error code

34

0x66

For redemption, “This Page Does Not Allow Trading”

Return this command when the sale command is received on Pages that do not allow transactions

35

0x67

For VC touch, “Without Random Key”

Return this command when VXT gets balance without a random key.

36

0x70

For VC touch, “Wrong Site Code”

Return this command when VXT gets balance with the wrong site code error.

37

0x71

For VC touch, “Account Not Found”

Return this command when VXT gets balance with an account not found error.

38

0x72

For VC touch, “Card Not Supported”

Return this command when VXT gets balance with a card not-supported error.

39

VISA BATCH FULL

For VC Touch, the VXT records reach the 500 mark.

Go to Washboard -> CCM -> CleanReader Ultra Data -> Washboard Upload Time to change the default 12 a.m. to 6 p.m. Then update the VXT profile via KLM as you would normally.

40

Card Account not found.

The laundry card might be bound with a mobile account and then unbound.

You need to use another laundry card.