Error Code Dialog

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Appendix: Error Code Dialog

Regarding the error codes that might occur during the use of the Kiosk, please refer to Table below for the descriptions and solutions.

No.

Title

Messages

Description

Solution

1

Injection Key failed

N/A

Admin key injection page: key injection failed

Re-inject key

2

Wrong SRC

N/A

Admin login page: enter wrong SRC

Re-enter SRC

3

N/A

Please Injection Key

Global: No Admin key

Inject key

4

N/A

Please Select Profile to Setup

Global: didn't setup with profile

Setup AVU with profile

5

N/A

Reset Card Count failed Please try again.

Admin Page: Reset card count failed

Retry to reset card count

6

Server Exception

Please try again later

Global: ask API failed

Try later

7

Network Exception

Please check your setting or try again later

Global: network error

Try later

8

Sign in Failed

Incorrect Email Address or Password

Admin login page: account or password wrong

Enter correct account and psw

9

Sign in Failed

Email Address cannot be empty!

Admin login page: Account input is empty

Enter correct account and psw

10

Sign in Failed

Password cannot be empty!

Admin login page: Password input is empty

Enter correct account and psw

11

Setup failed!

Please try again later

Admin setup page: Setup profile failed

Try to re-setup later

12

N/A

The balance after recharging is greater than the maximum

Select amount page: The selected amount exceeds the maximum card limit

Re-select refill amount

13

N/A

IOException

Abnormal connection of the cash box

Check the connection of bill acceptor

14

N/A

STACKER_FULL

Bill acceptor is full

Proceed cash collection

15

N/A

OUT_OF_SERVICE

Bill acceptor out of service

Re-connect the bill acceptor/or take out the cash in bill acceptor, then retry

16

N/A

Timeout.

Ultra VX Communication timeout

Re-connect the cable of VXT, then retry

17

N/A

The trans is canceled by user.

Ultra VX New sale is canceled by user (only abnormal situations will occur)

Retry later

18

N/A

Sale trans declined

Ultra VX New sale is reject

Retry later

19

N/A

Reversal trans declined

Ultra VX reversal is rejected

Call service to reversal

20

N/A

Sale busy.

Ultra VX transaction busy (abnormal)

Retry later

21

N/A

Cancel Sale Request rejected after read customer’s card info.

Ultra VX has read the credit card information, and the cancel transaction requests rejected

User don't need any operation, tablet will proceed reversal later automatically

22

N/A

Do Pos active failed

Ultra VX Pos startup failed

Retry later

23

N/A

Sale failed

Ultra VX New sale transaction failed

Retry later

24

N/A

Card Not Support.

Ultra VX read an unsupported card type

Change another valid card

25

N/A

Failed to read card: Failure.

Ultra VX read card failed

Retry later

26

N/A

Failed to read card: Timeout.

Ultra VX read card timeout

Retry later

27

N/A

Read D62 card failed!

Ultra VX read D62 card failed

Check the D62 card

28

N/A

Read F62 card failed!

Ultra VX read F62 card failed

Check the F62 card

29

Admin Key Error

Please inject the correct key.

Mifare card verify key failed

Re-inject correct key

30

N/A

Please select the number of cards

Select card count page: user doesn't select card amount

Select card amount

31

N/A

The balance has reached the maximum

The card has reached the maximum limit and cannot be recharged again

Select the amount which sum with the existing balance will not exceed the maximum value won't exceed the max balance of the card

32

Read M1 Card Failed!

Please try again.

Ultra VX read M1 card failed

Try again

33

N/A

Different modes, please use the correct card

Cloud card mode mismatch (value or credits)

Use correct card mode under this location's machine

34

Terminal error.

Ultra VXT is not ready now, please wait and try again...

Ultra VX is not ready

When VXT come back to idle, try again

35

Terminal error.

Ultra VXT does not have admin keys.

Tablet had Mifare write and read key, but VXT doesn't have

Inject key for VXT

36

Card dispenser error!

Please call service: ${phone_number}

Abnormal card issuer status (blocked card, empty card, full recycling bin, communication timeout, etc.)

Vendor needs to check card dispensed, refill card, clean recycle bin, check connection, check if there is blockage

37

N/A

No public key, please check network and try again.

no public key

Check network, and try later

38

PAYMENT FAILURE

Cash payment is not supported for the selected amount.
Please choose another payment method.

The bill acceptor does not support the selected amount (in cases of less than $1)

Select another amount

39

N/A

Reset Card Count successfully!

Admin Page: Click reset card count button

Click reset card count button

40

N/A

There is None New Sale Transaction Processing.

Ultra VX: No new sale transaction, asking for report.

Retry later

41

N/A

The last New Sale Transaction didn’t get response, should get the last new transaction response firstly.

Ultra VX: Didn’t get the last new sale report.

Retry later

42

N/A

For the Remaining Funds $xx.xx
Please Call Service 000-000-0000

Transaction failed and there is remaining money

Call service

43

N/A

FAILED TO ADD FUNDS TO CARD

CR: add funds failed

Retry later

44

N/A

FAILED TO ADD FUNDS TO CARD PLEASE CALL SERVICE 000-000-0000

Add funds failed

Call service

45

N/A

REVERSAL DECLINED

CR refund failed

Call service

46

N/A

FAILED TO DISPENSE CARD

Buy card with CR, no card dispensed

Retry later

47

N/A

FAILED TO DISPENSE CARD PLEASE CALL SERVICE 000-000-0000

Buy card with cash, no card dispensed, or the cash is under payment

Call service

48

N/A

CASH ACCEPTOR IS FULL PLEASE CALL SERVICE 000-000-0000

The bill acceptor is full when making transaction with cash

Call service