Appendix: Error Code Dialog
Regarding the error codes that might occur during the use of the Kiosk, please refer to Table below for the descriptions and solutions.
No. | Title | Messages | Description | Solution |
---|---|---|---|---|
1 | Injection Key failed | N/A | Admin key injection page: key injection failed | Re-inject key |
2 | Wrong SRC | N/A | Admin login page: enter wrong SRC | Re-enter SRC |
3 | N/A | Please Injection Key | Global: No Admin key | Inject key |
4 | N/A | Please Select Profile to Setup | Global: didn't setup with profile | Setup AVU with profile |
5 | N/A | Reset Card Count failed Please try again. | Admin Page: Reset card count failed | Retry to reset card count |
6 | Server Exception | Please try again later | Global: ask API failed | Try later |
7 | Network Exception | Please check your setting or try again later | Global: network error | Try later |
8 | Sign in Failed | Incorrect Email Address or Password | Admin login page: account or password wrong | Enter correct account and psw |
9 | Sign in Failed | Email Address cannot be empty! | Admin login page: Account input is empty | Enter correct account and psw |
10 | Sign in Failed | Password cannot be empty! | Admin login page: Password input is empty | Enter correct account and psw |
11 | Setup failed! | Please try again later | Admin setup page: Setup profile failed | Try to re-setup later |
12 | N/A | The balance after recharging is greater than the maximum | Select amount page: The selected amount exceeds the maximum card limit | Re-select refill amount |
13 | N/A | IOException | Abnormal connection of the cash box | Check the connection of bill acceptor |
14 | N/A | STACKER_FULL | Bill acceptor is full | Proceed cash collection |
15 | N/A | OUT_OF_SERVICE | Bill acceptor out of service | Re-connect the bill acceptor/or take out the cash in bill acceptor, then retry |
16 | N/A | Timeout. | Ultra VX Communication timeout | Re-connect the cable of VXT, then retry |
17 | N/A | The trans is canceled by user. | Ultra VX New sale is canceled by user (only abnormal situations will occur) | Retry later |
18 | N/A | Sale trans declined | Ultra VX New sale is reject | Retry later |
19 | N/A | Reversal trans declined | Ultra VX reversal is rejected | Call service to reversal |
20 | N/A | Sale busy. | Ultra VX transaction busy (abnormal) | Retry later |
21 | N/A | Cancel Sale Request rejected after read customer’s card info. | Ultra VX has read the credit card information, and the cancel transaction requests rejected | User don't need any operation, tablet will proceed reversal later automatically |
22 | N/A | Do Pos active failed | Ultra VX Pos startup failed | Retry later |
23 | N/A | Sale failed | Ultra VX New sale transaction failed | Retry later |
24 | N/A | Card Not Support. | Ultra VX read an unsupported card type | Change another valid card |
25 | N/A | Failed to read card: Failure. | Ultra VX read card failed | Retry later |
26 | N/A | Failed to read card: Timeout. | Ultra VX read card timeout | Retry later |
27 | N/A | Read D62 card failed! | Ultra VX read D62 card failed | Check the D62 card |
28 | N/A | Read F62 card failed! | Ultra VX read F62 card failed | Check the F62 card |
29 | Admin Key Error | Please inject the correct key. | Mifare card verify key failed | Re-inject correct key |
30 | N/A | Please select the number of cards | Select card count page: user doesn't select card amount | Select card amount |
31 | N/A | The balance has reached the maximum | The card has reached the maximum limit and cannot be recharged again | Select the amount which sum with the existing balance will not exceed the maximum value won't exceed the max balance of the card |
32 | Read M1 Card Failed! | Please try again. | Ultra VX read M1 card failed | Try again |
33 | N/A | Different modes, please use the correct card | Cloud card mode mismatch (value or credits) | Use correct card mode under this location's machine |
34 | Terminal error. | Ultra VXT is not ready now, please wait and try again... | Ultra VX is not ready | When VXT come back to idle, try again |
35 | Terminal error. | Ultra VXT does not have admin keys. | Tablet had Mifare write and read key, but VXT doesn't have | Inject key for VXT |
36 | Card dispenser error! | Please call service: ${phone_number} | Abnormal card issuer status (blocked card, empty card, full recycling bin, communication timeout, etc.) | Vendor needs to check card dispensed, refill card, clean recycle bin, check connection, check if there is blockage |
37 | N/A | No public key, please check network and try again. | no public key | Check network, and try later |
38 | PAYMENT FAILURE | Cash payment is not supported for the selected amount. | The bill acceptor does not support the selected amount (in cases of less than $1) | Select another amount |
39 | N/A | Reset Card Count successfully! | Admin Page: Click reset card count button | Click reset card count button |
40 | N/A | There is None New Sale Transaction Processing. | Ultra VX: No new sale transaction, asking for report. | Retry later |
41 | N/A | The last New Sale Transaction didn’t get response, should get the last new transaction response firstly. | Ultra VX: Didn’t get the last new sale report. | Retry later |
42 | N/A | For the Remaining Funds $xx.xx | Transaction failed and there is remaining money | Call service |
43 | N/A | FAILED TO ADD FUNDS TO CARD | CR: add funds failed | Retry later |
44 | N/A | FAILED TO ADD FUNDS TO CARD PLEASE CALL SERVICE 000-000-0000 | Add funds failed | Call service |
45 | N/A | REVERSAL DECLINED | CR refund failed | Call service |
46 | N/A | FAILED TO DISPENSE CARD | Buy card with CR, no card dispensed | Retry later |
47 | N/A | FAILED TO DISPENSE CARD PLEASE CALL SERVICE 000-000-0000 | Buy card with cash, no card dispensed, or the cash is under payment | Call service |
48 | N/A | CASH ACCEPTOR IS FULL PLEASE CALL SERVICE 000-000-0000 | The bill acceptor is full when making transaction with cash | Call service |