Troubleshooting
ID | Error Code | Issue Description | Solution |
Cloud Based Card Errors | ANF | Account not found | Bind the card to the account |
E001 | Get price failed | 1. Check if the cloud card is bound to the account 2. Check if the account is registered | |
E002 | Deduct money failed | 1. Check if the cloud card is bound to the account 2. Check the third-party response log | |
E003 | Start failed | Automatic reversal, nothing needs to be done | |
E004 | Start time out | User needs to start machine in 1 minutes, some may in 90 seconds | |
E005 | Price changed | Automatic reversal, nothing needs to be done | |
E006 | Wait | Wait | |
E007 | Network is unavailable | Use KioSoft modem or check network | |
E008 | CJSON Parse (WB returns error text) | Close cloud flare filter on OM | |
E009 | Error https | Restart the terminals in different times | |
E010 | Get Random Key failed | Use KioSoft modem | |
E012 | Reversal failed | Chek internet | |
E013 | No KioSoft modem | Use KioSoft modem | |
E014 | No Modem | 1.Use KioSoft modem; 2.Check that the SSID to be connected matches the router SSID | |
E015 | Account is disabled | Go to server->Vendor Portal->Location Management to enable the account | |
E016 | Other errors | / | |
E018 | Insufficient points | Change the payment method to balance | |
Other Codes | last 4 digits of SN: | for virgin CRCS | / |
D-62 |
Waiting for Dep Key | Tap Dep Key Only TechTrex can perform this step. Older versions may display D-62. | |
F-62 | Waiting for Reader Key Card | Tap Reader Key Card | |
F-61 | Waiting for Machine Setup Card | Tap Machine Programming Card | |
F-60 | Waiting for Site Card | Tap Site Card | |
E-51 | Site Code between laundry card and Reader do not match | Laundry card and reader need to be programmed to the same site code | |
E-98 | Value Exceeded | Reinput the value under 99.99 | |
Lo | Balance on laundry card is lower than vend price | All readers in a laundry room should have a max value that is equal to or higher than the max value programmed in the Kiosk. | |
cErr | Cannot communicate with machine | Check the connections to the machine | |
rEbt | Start to Reboot | / | |
Er10 | 11st account can't do offline transaction | Use app that support Sliently upload to start the machine (not use now) | |
Er13 | Network Testing, all WiFi signal is 0 | Check Router or Internet | |
bUSy | Start to do NMS | / | |
SUCC | NMS/TMS update successfully | / | |
FAIL | All function failed | / | |
-dL- | Start to download or receive pkg | / | |
dlod | TMS retry | / | |
rSEt | Factory reset | / | |
rEdy | For virgin CRCS, receive any command from app, reader will show rEdy | / | |
E-44 | Different vendor after tapping laundry card | 1.Use the laundry card belonging to the vendor that the machine belongs to; 2.It could also be that the card was removed too quickly, try to remove the card more slowly | |
New Error Code | E-20 | When double tap, two cards are not the same card. | Use the same card |
FREE | deduct points, show free cycle | / | |
LRN | e-Drop enter learn mode | Insert coins into e-Drop according to the reminder on the app | |
ER-L | e-Drop error learn mode | Wait for a 1-minute timeout or power off to exit learning mode | |
UnPu | Universal Pulse | / | |
nGD | MGD | / | |
TITN | TITANIUM | / | |
ndc | MDC | / | |
MIDS | ST_MIDAS | / | |
qUAn | CENTURION | / | |
L6 | ST_LG | / | |
COin | COINDROP | / | |
ntAG | MAYTAG | / | |
CrO5 | CROSSOVER/CROSSOVER_20/CROSSOVER_ENCORE | / | |
Conp | COMPASS/COMPASS_W620 | / | |
E-Le | remote profile length too large | The length of profile exceeds the maximum limit, check profile. | |
-btU- | bt update | / |