Troubleshooting

ID	Error Code	Issue Description	Solution
Cloud Based Card Errors	ANF	Account not found	Bind the card to the account
	E001	Get price failed	1. Check if the cloud card is bound to the account 2. Check if the account is registered
	E002	Deduct money failed	1. Check if the cloud card is bound to the account 2. Check the third-party response log
	E003	Start failed	Automatic reversal, nothing needs to be done
	E004	Start time out	User needs to start machine in 1 minutes, some may in 90 seconds
	E005	Price changed	Automatic reversal, nothing needs to be done
	E006	Wait	Wait
	E007	Network is unavailable	Use KioSoft modem or check network
	E008	CJSON Parse (WB returns error text)	Close cloud flare filter on OM
	E009	Error https	Restart the terminals in different times
	E010	Get Random Key failed	Use KioSoft modem
	E012	Reversal failed	Chek internet
	E013	No KioSoft modem	Use KioSoft modem
	E014	No Modem	1.Use KioSoft modem; 2.Check that the SSID to be connected matches the router SSID
	E015	Account is disabled	Go to server->Vendor Portal->Location Management to enable the account
	E016	Other errors	/
	E018	Insufficient points	Change the payment method to balance
Other Codes	last 4 digits of SN:	for virgin CRCS	/
	D-62	Waiting for Dep Key	Tap Dep Key Only TechTrex can perform this step. Older versions may display D-62.
	F-62	Waiting for Reader Key Card	Tap Reader Key Card
	F-61	Waiting for Machine Setup Card	Tap Machine Programming Card
	F-60	Waiting for Site Card	Tap Site Card
	E-51	Site Code between laundry card and Reader do not match	Laundry card and reader need to be programmed to the same site code
	E-98	Value Exceeded	Reinput the value under 99.99
	Lo	Balance on laundry card is lower than vend price	All readers in a laundry room should have a max value that is equal to or higher than the max value programmed in the Kiosk.
	cErr	Cannot communicate with machine	Check the connections to the machine
	rEbt	Start to Reboot	/
	Er10	11st account can't do offline transaction	Use app that support Sliently upload to start the machine (not use now)
	Er13	Network Testing, all WiFi signal is 0	Check Router or Internet
	bUSy	Start to do NMS	/
	SUCC	NMS/TMS update successfully	/
	FAIL	All function failed	/
	-dL-	Start to download or receive pkg	/
	dlod	TMS retry	/
	rSEt	Factory reset	/
	rEdy	For virgin CRCS, receive any command from app, reader will show rEdy	/
	E-44	Different vendor after tapping laundry card	1.Use the laundry card belonging to the vendor that the machine belongs to; 2.It could also be that the card was removed too quickly, try to remove the card more slowly
New Error Code	E-20	When double tap, two cards are not the same card.	Use the same card
	FREE	deduct points, show free cycle	/
	LRN	e-Drop enter learn mode	Insert coins into e-Drop according to the reminder on the app
	ER-L	e-Drop error learn mode	Wait for a 1-minute timeout or power off to exit learning mode
	UnPu	Universal Pulse	/
	nGD	MGD	/
	TITN	TITANIUM	/
	ndc	MDC	/
	MIDS	ST_MIDAS	/
	qUAn	CENTURION	/
	L6	ST_LG	/
	COin	COINDROP	/
	ntAG	MAYTAG	/
	CrO5	CROSSOVER/CROSSOVER_20/CROSSOVER_ENCORE	/
	Conp	COMPASS/COMPASS_W620	/
	E-Le	remote profile length too large	The length of profile exceeds the maximum limit, check profile.
	-btU-	bt update	/

How to Dismount/Install the Overload Protector