Please use the following patch and program on the reader setup:
VQ_PRO_PATCH_5.1.0.36 reference number: 82708
VQ_GLOBAL_V2500.002.012.004 reference number:85426
If you’re not familiar with how to use KLM to set up the reader, please check the reader SN, ensure reader is online and reach out to tech support for further guidance.
Check Reader Jumper
You should make sure the reader jumper is switched to port A.
Check the VMS URL on the Reader
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