This section includes detail revenue reports, logs and collection reports of different payment methods: credit card, coin, cash, and different places—at machine or at the kiosk. Users can access these detail reports to have a quick review of the sales performance.
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Pay At Machine
This section is a detail report of payments fulfilled by credit card/debit card on terminal readers installed on the machine.
Use the filter to define the time span, machine type, location, bank card number, card type to customize the filtered result of the report. You can export the report by clicking the “Export to Excel” button.
The latest record is listed at the top. Users can view the transaction time, ultra S/N, machine name and ID, location name and ID, bank card number, amount, and discount, etc.
About Transaction Type Column
“Completion” in the Transaction Type column stands for Pre-Auth transaction.
In the Integration market, when users request a refund for a credit card payment, two transaction logs will be uploaded in this report. One log represents the original payment, marked with the Transaction Type "Single-Auth." The second log corresponds to the refund amount, with the Transaction Type labeled as "Revalue," and the amount shown as a negative figure. However, if the payment is made using Transact, only one transaction log will be displayed, showing the final amount with "Single-Auth" in the Transaction Type column.
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Mobile Transactions Log
This section is a detail report of payments fulfilled through the mobile app.
Use the filter to define the time span, account number, machine type, location, and payment method to customize the filtered result of the report. You can export the report by clicking the “Export to Excel” button.
The latest record is listed at the top. Users can view the transaction time, location and machine information, amount and discount, loyalty points and account information, etc.
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Coin Transactions Log
This section is a detail report of payments fulfilled through coin.
Use the filter to define the time span, account number, machine type, and location to customize the filtered result of the report. You can export the report by clicking the “Export to Excel” button.
The latest record is listed at the top. Users can view the transaction time, location and machine information, and amount.
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Mobile Refill Log
This section provides a detailed record of the mobile refill log.
Utilize the filter to customize the report by defining parameters such as time span, resident email, account number, and location information. You can export the filtered results by clicking the "Export to Excel" button.
The latest records appear at the top, allowing users to view details such as transaction time, amount, account information, location information, transaction status, and more.
About Refill with PayPal
If the payment gateway for a refill transaction is set to PayPal, the user's email account will be displayed in the "Card Number" column. However, if the payment is made using a Digital Wallet through PayPal, the "Card Number" column will remain empty.
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Value Card Activity
Select one or more locations: you can add one location or multiple locations in the field to filter the customized results.
Month: select a month from past 12 months.
The report is a summary of the data defined by the filters. Users can view the total cards qty, total reloads, average reloads per card, cycles, average cycles per card total revenue and average revenue per card.
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Kiosk Value Code Log
This section is a detail report of value code usage records on the kiosk.
Use the filter to define the time span, address, site code, location, and value code, etc., to customize the filtered result.
The latest record is listed at the top. User can view the redeeming time, location information, laundry card number, value code, and amount, etc.
The “Result” column shows the redeeming result of the value code. If the value code redeeming failed, you can see the reason in the column “Failure Reason.”
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Kiosk Transactions Log
This section is a detail report of transaction records on the kiosk, typically those actions to buy/add to card using bank cards or cash via the kiosk.
Use the filter to define the time span, address, site code, location, etc., to customize the filtered result. You can export the report by clicking the “Export to Excel” button.
The latest record is listed at the top. Users can view the transaction time, location information, transaction type, bank card number, laundry card number, and amount, etc.
1) Order ID: When users buy multiple cards on a VC Touch kiosk in one order, all transactions in this order will share the same Order ID. The definitional rule applied to Order ID is “time stamp+6 digits random number”, and it applies to all transactions, including cash and credit card trans to buy a TouchNet card or cloud-based card.
2) Trans ID is meaningless from the user’s point-of-view, so you can skip it when viewing the log.
3) For users of VC Touch Canada, you might see asterisked transactions displayed in the column “Trans Type” and negative values in “Value Amount.” Please refer to the following notes for explanations of those data.
Trans Type & Value Amount: When a user in Canada buys multiple cards or buys & adds funds to multiple cards on VC Touch in one order but the kiosk fails to dispense all the cards, the tablet will send a reversal command for the failed card(s), but Everlink will proceed with a refund for the whole order including the dispensed card(s). For this type of scenario, the server will deduct the added value including bonus (if any) from the dispensed card(s) and subsequent results will be displayed as the case may be:
a) “*Buy Card with DB/CR” will be displayed in the column Trans Type, indicating the card is dispensed, but the payment to purchase the card is refunded to the customer.
b) “*Add to Card with DB/CR” in the column Trans Type means the deduction of the added value from the dispensed card failed, so the customer gets the card with value added free of charge.
c) In the column of Value Amount and Value Bonus, you may see a negative figure, it indicates the added value is deducted from the dispensed card. There will also be a paired record for the same card with a positive amount, meaning the action to add value is completed. The 2 records with positive and negative amount combined indicate that the value is added to the card then deducted from it.
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Kiosk Revenue – Summary
This section is a summary report of transaction revenue on the Kiosk. It includes transactions by credit card and cash.
It doesn’t include value code transactions.
Users can define the time span, location/Branch to customize the filter result. The credit card transaction breakdown is by different card issuing companies. The cash transactions breakdown is by purposes: add to card or buy card.
You can export the report by clicking the “Export to Excel” button.
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Kiosk Revenue – Credit Card Transactions
This report shows the details of the credit card transactions in the Kiosk Revenue - Summary report. Users can view detailed information of each transaction, including transaction time, terminal ID, address, card type, the last 4 digits of the credit card number, amount, and fee, etc.
Use the filters to define the time span, site code, address, the last 4 digits of the card number, etc., to customize the search results. You can export the report by clicking the “Export to Excel” button.
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Kiosk Revenue – Cash Transactions
This report shows the details of the cash transactions in the Kiosk Revenue - Summary report. Users can view detailed information of each transaction, including transaction time, terminal ID, address, transaction type, laundry card number, amount, etc.
Use the filters to define the time span, site code, address, location, laundry card number, etc., to customize the search results.
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Laundry Card – Transactions Log
This section shows the detailed transaction log of the laundry card.
The latest record is listed at the top. Users can view the transaction time, location information, machine information, value price, value discount, value paid, value bonus and loyalty points, laundry card number, etc.
Use the filter to define the time span, account number, location, machine type, etc., to customize the filtered results. You can export the report by clicking the “Export to Excel” button.
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Coin Collection
This is a coin collection report. Every time the technician collects coins using KLM, the KLM will upload one record to the server.
Lifetime: Total coin transaction of a coin changer from factory setting to this day.
Action Mode:
1) Audit: When using CleanPay Mobile to activate the machine, the reader will upload the coin information, including qty and amount, etc., to CleanPay Mobile. CleanPay Mobile will upload the information received to server. The Amount will not be cleared.
2) Collection: Use KLM collection. The Amount will be cleared to 0 after collection. Lifetime remains unchanged.
Users can use the filters to define time span, machine ID, room number, location, etc., to customize the report display. You can also export the report by clicking the “Export to Excel” button.
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Daily Coin Audit
The total coin revenue will be audited and uploaded to the server at a fixed time daily.
Users can use the filters to define time span, machine ID, room number, location, etc., to customize the report display. You can also export the report by clicking the “Export to Excel” button.
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Kiosk Collection
This report is the kiosk collection records. When the technician collects cash by Cash Collection Card on Kiosk, the Kiosk will upload a collection record to the server. When the technician clears the cash collection card by RCP and CCM, RCP will upload another report to the server. (The cash collection card must be cleared after being used three consecutive times.)
Update Type-Kiosk: the report uploaded by kiosk when the technician collects the cash.
Update Type-Collection Card: the report uploaded by RCP when the cash collection card is cleared.
Users can use the filters to define the time span, location and upload type to customize the search results. You can export the report by clicking the “Export to Excel” button.
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KLM Collection
This is the KLM collection report. Users can view the location, collector ID, collection time, amount of collected cash bills and coins, etc. Use the filters in the left pane to define the time span and location, etc., to customize the display. You can export the report by clicking the “Export to Excel” button.
Click the “Review” button to view the details.
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You can view the collection total, lifetime total, number of transactions and transaction value in detail.
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When a user in Canada buys multiple cards or buys & adds funds to multiple cards on VC Touch in one order but the kiosk fails to dispense all the cards, the tablet will send a reversal command for the failed card(s), but Everlink will proceed with a refund for the whole order including the dispensed card(s). For this type of scenario, the server will deduct the added value including bonus (if any) from the dispensed card(s). The record(s) to buy such dispensed but refunded card(s) will be asterisked, and the record(s) to add value will be asterisked as well when the deduction fails. If the deduction is successful, two paired records in respective positive and negative amount will be uploaded for each card, indicating the process to add value then deduct the value from it. Only the transaction number of asterisked transaction(s) is counted in the report.
Kiosk Reversal
Click on Kiosk Reversal Reports on the Navigation Menu to view credit card related errors. At the top of the page a search bar containing different filters are displayed. You can define the filters as needed and click the Filter button in blue to start the search. The search results will be displayed in the report list area in detailed information. You can also use the Export to Excel button to export the search result to your local storage in the form of an Excel file.
In the Bank Card Number column, it will display “first 4 digits + last 4 digits + Bank Card icon” for USA bank cards, and “first 2 digits + last 4 digits + Bank Card icon” for Canadian bank cards.
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Loves Loyalty Card – Usage
The Loves Loyalty Card – Usage presents the complete transaction records generated from Loves Loyalty Card, uploaded by the Ultra reader. You can apply the filters to redefine the date range, card number, machine type, location, etc., to output an expected transaction records report. In this report, you can view all uploaded transaction records with relative information including date/time, Ultra serial number, machine type, card number, location, transaction type/amount/ID and open/close balance. Additionally, you can also click on “Export to Excel” to export the report.
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