Timeplay is a time-based arcade game product. With Timeplay, customers can buy time and play based on their own needs. This document will provide you with the instructions to configure and manage Timeplay products.
Scope: Amusement Market Only; AVU Touch 21
Configure Timeplay Profile on Server
To provide vendors with a centralized, searchable interface for managing Timeplay products, Timeplay has been added as a separate section in the CCM menu.
Click CCM → Timeplay Products in the navigation menu to display all Timeplay products from the vendor.
Timeplay Menu visibility requires CCM View or Write permissions. Time Play product management (create/edit/delete) needs CCM Write permission.
Filter Timeplay Product
You can filter the Timeplay products by the product name (keyword match) in the search bar.
Create Timeplay Product
Click the green button "Create" to create a CCM profile for the Timeplay product. Fill in the fields based on the actual situation and click the "Save" button. You can refer to the table below for descriptions of the fields.
Field Name | Value Needed | Description |
Product Name | Alpha-Numeric | The name of the Timeplay product. The max value is 20 characters. |
Product Price ($) | Numeric | The currency is based on the vendor settings. Range: 1 to 999.99. Up to 2 decimal. |
Duration | Numeric | Range: 1 to 999. The default setting is 1. Time unit: choose from the drop-down list of "Hour(s)" / "Minute(s)" (default setting: Minute(s)) |
Activate on | Drop-down | First Use: The card won’t be activated until the first successful use. Purchase: the card will become active as soon as it is dispensed. |
Location | Drop-down | Choose the location where the product can be used. |
Machine Groups | Drop-down | Select the machine groups that are already created under the location selected. |
External Item ID | Numeric | The unique product ID is shown only if this vendor is under the distribution of CenterEdge. Range: 0-99. |
Comments | Alpha-Numeric | Descriptions or notes of the branch. Max value: 100 characters. |
Package Image (Displayed on the Kiosk purchasing interface) | PNG/JPG | Maximum picture size: 2 MB (files exceeding this limit will be automatically compressed). Aspect ratio must be 1:1. |
Edit Timeplay Product
Click the "Edit" button on a product in the list to open the Edit Timeplay Product page. All settings except the product number can be edited. Upon saving the product profile, the system will display a confirmation message to verify the updates.
Update
After updating a product, users will need to update the profile on the kiosk. Please refer to VC Touch 21: Kiosk Features for Vendor Section 2: Profile Update for detailed instructions.
Active Timeplay in Universal AVU
After creating Timeplay profiles, you should go to CCM → Universal AVU to activate the products.
In Universal AVU → Machine Profile, select AVU Touch 21" for the AVU type, then the field "Time Play" will display in Price and Configuration → Price Config.
In Price and Configuration → Price Config, enable "Timeplay" and the system will display the pre-configured Timeplay products associated with the selected kiosk location. You may select up to four products from each dropdown list.
Outdated data
If the displayed product details appear outdated, click the circular arrow icon (🔄) next to the 'Select Product' menu. This will fetch real-time data from the server.
Configure Timeplay Settings in Machine Category
To prevent rapid reuse across similar machines and to configure ticket earnings settings, you can set a cool-down period (to limit frequent reuse) and enable/disable ticket earnings.
Both functions are configured in the Machine Category and activated under CCM → Universal Pulse Profile.
Click Machine Category in the dropdown menu of Machines to enter this section.
Click on "Create Category" to create a new category or click "Edit" to configure Timeplay settings on the existing category.
Machines supporting Timeplay products require the configuration of two fields:
Timeplay Card Cooldown: It restricts how soon users can reuse a Timeplay card within the same category after activating a machine, preventing duplicate activation until the specified duration expires; leaving this value unset or at 0 disables the cooldown restriction for the category.
Earn Timeplay Tickets: When enabled, tickets and game rewards generated by the machine are added to the user's cloud card ticket balance.
If the Color Effect related fields are configured, the configurations made here will auto-populate to the corresponding CCM profile of the machine related to this Machine Category when you are creating a CCM profile. You can refer to Universal Pulse - Audio Visual - Color Effect for more details and explanations of the fields.
Active Timeplay Settings in Universal Pulse Profile
After configuration of Timeplay Card Cooldown and Earn Timeplay Tickets in Machine Category, you should go to CCM → Profile Builder → Universal → Universal Pulse to select the corresponding machine category and activate the Timeplay Card Cooldown function and configure the Earn Timeplay Tickets setting.
Click Universal → Universal Pulse → Machine Profile, select "Amusement" as the machine type. The two fields, Timeplay Cooldown and Earn Timeplay Tickets, will be shown in this section.
If no machine category is selected, the Timeplay Cooldown feature will be grayed out. The Earn Timeplay Tickets feature is enabled by default, and will follow the settings in the machine category if one is selected.
2) Select the configured machine category in the drop-down list, and the Timeplay Cooldown field will be configurable. Select "Enable" and the cooldown period you set for this category will take effect on the terminal. The Earn Timeplay Tickets setting will automatically sync with the configuration in the Machine Category.
Configure Time Play as the Supported Payment Types
To enable Timeplay as the payment type when using the cloud cards on readers. You should go to CCM → Universal → Universal Pulse to configure the payment settings.
Click on Universal → Universal Pulse → Machine Profile, and select Amusement as the machine type.
2) Click on Payment Types and Methods. Enable the Cloud-based Card option for Payment Methods, and the field Cloud Card Payment Types will be shown.
3) Select the Cloud Card Payment Types based on your needs. It has three options: Credit/Value, Timeplay, and Privilege.
When all options remain checked, payment deductions will automatically prioritize balances in this sequence: Timeplay balances → Privilege balances → Credits/Values.
Reader Setup
After configuring a Profile for the reader, users will need to set up the reader. Please refer to General Deployment Process Section: Set up via KLM.
Timeplay on Kiosks
This section is to introduce the new procedures to buy a card with time-play packages, add time-play packages to your card, and check the card balance with time-play or privilege. And the time-play feature only supports VC Touch 21 in the amusement market.
Buy a Card
Please follow the steps below to buy a time-based card.
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Note: If you want to buy game cards, click "Purchase New Card". For the details, please refer to the section "Buy A Card" in the document: VC Touch 21: Kiosk Features for Customer If you want to add value to a Card, please refer to the section "Add Value to Card." | |
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Add Value to Card
Please follow the steps below to add value to the card:
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Check Balance
Please follow the steps below to check the balance:
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 Card Balance without Timeplay/Privilege | |
 Card Balance with Timeplay/Privilege |  Card Balance with Timeplay/Privilege |
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Tap the card on the reader to start the machine
Elevate Touch now supports Timeplays to start the machine.
Tap the card added Timeplays on the Elevate Touch to start the machine. Please refer to the UIs below for reference.
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Payment Successful - Time Balance | Payment Successful - Credits Balance | Payment Successful - Loyalty Points |
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“INSUFFICIENT BALANCE” displays when Timeplays, Privileges, and credits/stored value are all insufficient. | If only Timeplay is supported in this location, “INSUFFICIENT TIMEPLAY” displays when the Timeplay balance is not sufficient. |
View Reports for Timeplay Products
Kiosk Transactions Log
To view the Timeplay transactions reports, you can navigate to Reports → Detail Reports → Kiosk Transactions Log.
Use the filter to define the time span, address, site code, location, etc., to customize the filtered result. You can export the report by clicking the "Export to Excel" button. The latest record is listed at the top.
You can view the transaction time, location information, transaction type, bank card number, game card number, and amount, etc. In the Timeplay Product Name column, you can view the purchased duration and product name (e.g., 30m Arcade Free Play).
For Timeplay product transaction log, the payment type of the transaction is shown as "Add To Card with {payment type}" (e.g., Add To Card with DB/CR).
Game Card Transactions Log
To watch transactions where a game card is used to start a machine with Timeplay, you can go to Reports → Detail Reports → Game Card → Transaction Log.
Use the filter to define the time span, account number, location, machine type, etc., to customize the filtered results. You can export the report by clicking the "Export to Excel" button.
For transactions paid with Timeplay, the "Paid with Timeplay" column will display the group name. You can see the transaction time, location information, machine information, value price, value discount, value paid, bonus paid, loyalty points, game card number, etc.
Customers Page
To view the records of Timeplay customers, you should navigate to Users → Customers. You can view customers' information, including the mobile number, email address, and game card number, etc., change the status of the customers' accounts, edit the registered information of customers, and delete the customers' accounts.
For Timeplay users, the user's remaining active Timeplay duration + product name (e.g., 30m {group name}) is shown on this page.
Check Timeplay Records in the Transaction Report
The Timeplay-based transaction records have been added in Transaction Report. The affected sections can be found as below:
1) Add the play amounts of Timeplays under Game Card Transactions of the Summary Report:
2) By clicking on the location's name and redirecting to the Location Performance report, you can find the count of Timeplay added under the Game Card column:
3) The count of Timeplay transactions can also be found in the location’s detail report, which falls into each machine that processed the transactions:
4) The Timeplay transactions can also be found under the Machine Totals column, which records each machine that processed the transactions:
5) In the Payment Type Totals section, you can track the count of Timeplay plays that were used to make multiple payments:
In addition, you can also log in to KioCentral Pro → Transaction Report to check Timeplay records.
Timeplay-based transactions have been added in the Transaction Report so that amusement operators can track the transaction status and details when Timeplay products have been purchased for game plays, allowing users to check the adjustments, initiate refunds, reconcile balances, review the customer’s activities, or even export the data for operational and financial purposes.
Use the filter "Payment Type → Timeplay" to filter out the Timeplay transactions.
There are three types of scenarios relating to Timeplay transactions, and a portfolio of Transaction Type and Payment Type should be selected by using the search bar:
Scenario 1: Kiosk - Timeplay purchases
a. Filter Selection: 1) Transaction Type: Add to Card – Kiosk; 2) Payment Type: Timeplay.
b. Critical columns to note:
- Adjustment: Timeplay changes with duration + product name.
- Open/Account Balance: record balance changes as Value/Credit Balance | Privilege Balance | Timeplay Balance time. Timeplay balance is listed as duration + machine group name.
- Refund: Click on the Refund button to initiate a refund.
- In the info popup: 1) Transaction Type as Add to Card – Kiosk; 2) Account Balance listing account balance, privilege balance, and Timeplay balance. Timeplay balance should include duration + product name.
Note: If there is underpayment, Timeplay transactions will fail. For example, if the user selects a package for $10 and inserts $5, the display shows the amount as $10, the value paid as $5, and thus the transaction status as failed.
Scenario 2: Gameplay - Timeplay purchases
a. Filter Selection: 1) Transaction Type: Game Card Transaction; 2) Payment Type: Timeplay.
b. Critical columns to note:
-Value Paid: shown as "Timeplay."
-Open/Account Balance: shows balance changes as Value/Credit Balance | Privilege Balance | Timeplay Balance time. Timeplay balance will be displayed as duration + machine group name.
-Adjustment column: not applicable is shown as "--".
-Refund: Not supported, and the refund button is disabled.
Scenario 3: Third-party adjustments
a. Filter Selection: 1) Transaction type: 3rd Party Adjustment; 2) Payment type: 3rd Party Adjustment
b. Critical columns to note:
-Adjustment: card balance changes, including balance (credit/value), bonus change, privilege change (amount + machine group name), and Timeplay change (duration + machine group name).
-Open/Account Balance shows before/after balance as Value/Credit Balance | Privilege Balance | Timeplay Balance time precise to seconds. Timeplay balance should include duration + machine group name.
-Refund: Not supported, and the refund button is disabled.
Edge Box: Support Merged Reader Version
The Edge Box is supported when the Timeplay and Privilege products are used for transactions on Kiosks.
Scope and Limitation
Edge Box Version Requirement: 2.0.2 and above
If needed, please refer to the Edge Box Auto Setup Section “Edge Box TMS Update” to update your box.
Server Deployment
Log in to vendor portal → Locations, search for the target location, and click on the "Edit" button. Under the "Options" tab, you can find a section called "Others." In this section, select the "Enable" for "On-Premise Server," and there will be three mandatory fields (Network Downtime, Server IP Address, and Server Port) displaying underneath it, which should be filled in based on the actual business needs and the location’s server information.
Edge Box: Support Timeplay
Deduction Logic: Once receiving a payment request, the Edge Box validates and deducts the balance based on the reader’s supported Cloud Card payment types. If the reader supports all the Cloud Card payment types, payment deductions will automatically prioritize balances in this sequence: Timeplay balances → Privilege balances → Credits/Values.
Transaction Logic: It follows the same rules as the reader.